At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Customer Success Manager (CSM) at Axon, you will be the primary post-sales contact for our small-market customers, ensuring they maximize the value of their investment. The ideal candidate is a tech-savvy, customer-focused professional who can partner with clients to enhance their workflows using Axon’s products.
Location: Candidate to be located in Scottsdale, AZ, Boston, MA, or Seattle, WA
Reports to: Manager, Customer Success
What You’ll Do
- Serve as the primary point of contact for a diverse portfolio of customers, providing day-to-day support and strategic guidance.
- Lead training webinars and customer calls, ensuring clients are well-equipped to leverage Axon’s solutions.
- Develop a deep understanding of Axon’s product ecosystem and guide customers through seamless implementation.
- Share industry best practices to proactively address customer needs and drive product adoption.
- Collaborate with Axon’s Support team and other cross-functional teams to manage and resolve customer escalations.
What You Bring
- Bachelor’s degree or equivalent professional experience.
- 3+ years in a customer-facing role, preferably in SaaS, technology, or a related field.
- Salesforce Case experience
- Proven track record of building and maintaining strong customer relationships.
- Self-motivated, team-oriented, and customer-obsessed, with a drive to exceed expectations.
- Exceptional communication skills—both verbal and written—along with strong organizational and presentation abilities.
- Proven capacity to efficiently manage heavy caseloads in a fast-paced environment while maintaining attention to detail.
Benefits that Benefit You
- Competitive salary and 401(k) with employer match
- Discretionary paid time off to support work-life balance
- Paid parental leave for all employees
- Comprehensive medical, dental, and vision plans
- Wellness programs, including fitness initiatives and mental health support
- Ongoing learning & development opportunities
- A dynamic, collaborative work environment—plus, snacks in the office!
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].
Skills Required
- Located in Scottsdale, AZ, Boston, MA, or Seattle, WA
- Bachelor's degree or equivalent professional experience
- 3+ years in a customer-facing role, preferably in SaaS or technology
- Salesforce Case experience
- Proven track record building and maintaining strong customer relationships
- Self-motivated, team-oriented, customer-obsessed mindset
- Exceptional verbal and written communication, presentation, and organizational skills
- Ability to manage heavy caseloads in a fast-paced environment with attention to detail
Axon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Axon and has not been reviewed or approved by Axon.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans with employer HSA contributions and 24/7 mental-health support. Wellness programs and fitness options further enhance the package.
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Equity Value & Accessibility — Total rewards commonly include stock grants and an employee stock purchase plan alongside base pay and bonuses. Equity is highlighted as a motivating component of compensation.
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Parental & Family Support — Paid parental leave is offered, including a standard period with additional supplemental pregnancy leave. Family-focused policies are positioned as a meaningful part of the overall benefits.
Axon Insights
What We Do
Our mission is to protect life by making the bullet obsolete and developing technologies to make the world a safer place. Axon is a software & hardware team of product experts, security pros, engineering wizards, sales & marketing pros, and technology buffs - all committed to helping make the world a safer place.
Why Work With Us
Axon innovations exist to bridge the divide between communities and law enforcement. Our team works to solve big societal issues by providing public safety with the tools to help decrease use-of-force and increase transparency and accountability. Big goals mean we need high-performance teams, independent thinking, and cross-functional excellence.
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