The Role
Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
The Customer Success Manager plays a key role in driving customer satisfaction and retention by managing a portfolio of clients and ensuring their successful adoption and utilization of Entrata’s Homebody Product. This position focuses on building strong relationships, proactively addressing customer needs, and collaborating with cross-functional teams to deliver tailored, strategic support. The role requires an individual with strong communication, project management, and problem-solving skills to contribute to the overall success of the Customer Success team.
Responsibilities
- Manage an assigned portfolio of clients to foster a high level of satisfaction and long-term platform success.
- Conduct regular client meetings to review solution performance, provide recommendations, and support client goals.
- Partner with Support, Product, and Development teams to advocate for customer needs and resolve client issues.
- Guide clients through post-implementation onboarding to self-sufficiency while promoting continued platform engagement.
- Develop customer success plans in partnership with Sales to encourage account growth and client success.
- Advise clients on process and platform risks, providing solutions to mitigate potential challenges.
- Maintain a working knowledge of all Entrata products and configuration options.
Essential Functions
- Communicate effectively with clients and internal teams via verbal and written communication.
- Manage multiple client projects and priorities simultaneously with attention to detail.
- Maintain client satisfaction through proactive engagement and timely issue resolution.
- Participate in meetings and collaborative planning efforts across departments.
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders.
- Ability to work in a fast-paced and high-stress environment.
Minimum Qualifications
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Ability to manage client relationships with professionalism and empathy
- Comfort working independently while collaborating cross-functionally
- Bachelor’s degree or equivalent experience
- 1–2 years of experience in customer success, account management, or a related field
- SaaS or property management industry experience preferred
- Willingness to travel up to 15% of the time
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
Entrata Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Entrata and has not been reviewed or approved by Entrata.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, with medical/dental/vision options, HSA/FSA access, and disability coverage described as solid. Health insurance is also framed as a relative highlight compared with other parts of the total rewards package.
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Retirement Support — Retirement offerings include access to a 401(k) with an employer match, indicating some structured long-term savings support. The match is described with enough specificity to suggest it is dependable, even if not positioned as best-in-class.
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Leave & Time Off Breadth — Time-off offerings are portrayed as generous, including PTO/vacation language, periodic company recharge days, and a winter shutdown period. Flexible work options (remote/hybrid where roles allow) are repeatedly presented as part of the broader rewards experience.
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The Company
What We Do
Founded in 2003, Entrata® is the only comprehensive property management software provider with a single-login, open-access platform. Offering a wide variety of online tools including websites, mobile apps, payments, lease signing, accounting, and resident management, the Entrata platform currently serves more than 20,000 apartment communities nationwide. Entrata’s open API and superior selection of third-party integrations offer management companies the freedom to choose the technology and software that best fit their needs.
