The Role
The Customer Success Manager builds client relationships, drives engagement, facilitates onboarding, and ensures customer satisfaction with Lightcast's services in higher education.
Summary Generated by Built In
The Customer Success Manager is responsible for building strong client relationships to drive engagement, retention, and growth. In this role, you’ll address client needs, identify effective solutions, and collaborate cross-functionally to deliver an exceptional customer experience. As a trusted partner to colleges and universities, you’ll help institutions leverage Lightcast’s workforce analytics and data-as-a-service (DaaS) solutions to inform academic strategy, workforce alignment, and institutional planning. You’ll guide clients through implementation, adoption, and ongoing optimization of our data tools—ensuring measurable impact and long-term success. This role requires a consultative mindset, strong project coordination skills, and a deep understanding of the higher education and labor market landscape.
Major Responsibilities
- Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
- Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
- Customer Success: Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets. Ensure customers achieve fast time-to-value. Keep clients engaged and regularly using our product and services.
Education and Experience
- 3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree.
- Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service.
- Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes.
- Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively.
- Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs.
- Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment.
- A continuous learner, focused on developing win-win outcomes for clients and the company.
Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Top Skills
Data Analysis Tools
Presentations
Spreadsheets
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The Company
What We Do
Emsi Burning Glass is a labor market analytics firm, using data to drive economic prosperity.
We collect and integrate complex labor market data and build user-friendly tools to help you understand employment, economic trends, and training needs for your region.
We believe that a skilled, well-prepared workforce drives economic prosperity.
We work with clients in higher education, workforce development, economic development, site selection, and talent acquisition.
