UMAI builds reservation, table management, and guest CRM software for restaurants in 15+ countries. From Helsinki to Kuala Lumpur, hundreds of venues use our platform to cut no-shows, fill more seats, and actually know who’s walking through their door. The team is 15+ nationalities strong, and we’re not interested in being just competitive - we want to be badass.
The RoleYou’ll be the person our restaurant partners talk to right after they sign up. Your job is to get them set up, get them using the product properly, and make sure they’re seeing results fast. You’ll work closely with the CS team and pick up a lot about SaaS, hospitality tech, and what makes restaurants tick.
- This is a hybrid position in Helsinki, Finland (1 day per week onsite)
- Employment contract or B2B contract (base salary up to 2800 EUR/month + attractive commissions)
- Full-time
• Run onboarding for new restaurant partners end-to-end: account setup, floor plan configuration, widget integration, staff training
• Be the go-to person for your accounts: answer questions, share tips, and make sure they’re getting the most out of reservations, table management, CRM, and marketing tools
• Keep an eye on how your accounts are doing (logins, reservation volume, no-show rates) and step in before small problems become big ones
• Build real relationships with restaurant owners and managers - not scripted check-ins, actual conversations
• Collect product feedback from customers, document it properly, and pass it to Product and Sales so it actually gets used
• Help with retention by spotting early warning signs and working with the team on how to fix them
• Improve internal processes: update playbooks, write knowledge base articles, flag what’s not working
• Min. 2 years in Customer Success, Account Management, or any client-facing role (SaaS is a plus, not a must)
• Native Finnish, fluent English (written and spoken); Swedish or other European languages are nice to have; only CVs in English will be considered
• You actually care about hospitality, food, or restaurant tech - not just on paper
• You can explain something complex to someone who has 30 seconds and a restaurant full of guests
• Organized enough to handle multiple accounts without dropping balls
• When a customer churns, you want to understand why - not just move on
• Comfortable with CRMs, ticketing tools, and spreadsheets
• You’ve worked in a restaurant, bar, or hotel (front of house, F&B management, anything hands-on)
• You know what a reservation system or POS actually looks like from the inside
• You’ve worked at a startup or scale-up before and know the pace
• Sense of Urgency - Today is better than tomorrow
• Overachievement - Beating yourself yesterday
• Learning & Growth - It’s okay to not know, but it’s not okay to not try
• Commitment & Ownership - You own it from start to end and it succeeds or fails with you
• Candidness - Be honest and communicate
UMAI is one of the fastest growing F&B tech start ups in South East Asia & Europe. If you’d like to become part of UMAI and change the future of the hospitality industry, we urge you to apply!
*Please note that we reserve the right to contact selected candidates only
Skills Required
- 2-4 years in Customer Success, Account Management, or client-facing role
- Native Finnish (written and spoken)
- Fluent English (written and spoken)
- Comfortable with CRMs, ticketing tools, and spreadsheets
- Interest in hospitality, food, or restaurant tech
- Ability to explain complex topics quickly to busy staff
- Organized enough to manage multiple accounts without dropping balls
- Willingness to investigate churn and work on retention
- Experience with SaaS (plus)
- Swedish or other European languages
- Worked in a restaurant, bar, or hotel (front of house, F&B management)
- Familiarity with reservation systems or POS
- Startup or scale-up experience
What We Do
UMAI is an analytics-based software using state-of-the-art technology to improve the performance and experience of hospitality-based businesses and their guests. Our SaaS platform removes operational headaches and helps businesses run a better bottom line by offering tools such as reservation and waitlist management, deep analytics, marketing automation, and private feedback — all resulting in happier, repeat customers. Welcome to the future of hospitality technology. Everything we do, we do for the industry
