As a Customer Success Manager, Growth (f/m/d), you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks.
What To Expect?- Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning
- Execute customer programs, partnering with our product, sales, and marketing teams
- Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness
- Drive product adoption, customer satisfaction, and overall influence on customer health scores
- Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion
- Partner with the Renewal team early and often to maintain a high rate of customer retention
- Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs
- Prepare to travel ~10% annually for customer onsite meetings
- College / University Degree is preferred
- 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience
- Excellent oral and written communication skills: shows excellence in previous customer and internal engagements
- Strong cross-functional participation and collaboration as a key team player
- Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools)
- Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required
- Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers
- Customer-first mindset, where you and the company win by helping our customers succeed
- Excellent oral and written communication skills in English. A fluent level in French, Italian or Arabic is a plus
More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
Contentful is now officially part of Salesforce.
Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Equal Opportunity StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
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Please be aware of scammers who may fraudulently claim to be from Contentful. These types of fraud can occur through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc., through social media or chat-based apps, nor do we request or send money to purchase business equipment. If you suspect fraud, please report it to your local authorities and contact us at [email protected] with any information you may have.
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Skills Required
- 3+ years of experience in a customer-facing role, including Customer Success Management or Account Management experience
- Excellent oral and written communication skills in English
- Strong cross-functional participation and collaboration skills
- Ability to understand Contentful APIs and the modern content management and digital experience stack
- Ability to use Contentful data tools for proactive customer discussions and craft custom queries and reports
- Strong attention to detail and organizational skills
- Technical understanding and ability to communicate high-level technical concepts to customers
- Customer-first mindset
- College or university degree
- Fluency in French, Italian, or Arabic
Contentful Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Contentful and has not been reviewed or approved by Contentful.
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Fair & Transparent Compensation — Pay is considered competitive for many roles, particularly in sales and technical tracks, with structured packages that include base and variable components. Feedback suggests compensation ranges are outlined by role, location, and experience, helping set expectations.
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Healthcare Strength — Healthcare coverage is described as comprehensive with strong employer cost coverage and broad medical, dental, vision, life, and mental health support. Wellness programs and a wellbeing stipend further reinforce the health offering.
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Parental & Family Support — Family-building support is emphasized through generous paid parental leave, adoption assistance, and fertility benefits. These programs position the company as supportive of different family needs.
Contentful Insights
What We Do
Contentful is a leading composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, Ninetailed by Contentful and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations of all sizes around the world, including nearly 30% of the Fortune 500.
Why Work With Us
Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.
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