Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Customer Success Manager (CSM), Government Solutions is a strategic role focused on driving value realization, usage growth, and long-term client satisfaction across government accounts. By serving as a trusted advisor, the CSM guides public sector agencies through product implementation, delivers tailored solution training, and unlocks actionable insights through data analytics. This position bridges technology operations and strategic account management to maximize the impact of Equifax data solutions, driving long-term customer retention and business expansion.
What you’ll do:Partner with State Account Executives to map agency objectives, drive solution adoption, and identify strategic revenue expansion opportunities.
Act as a public sector subject matter expert (SME), leading client onboarding, system integration planning, and ongoing technical enablement.
Conduct regular performance reviews and value-realization assessments to analyze data utilization, optimize billing structures, and mitigate churn risk.
Lead cross-functional alignment with operations, engineering, and product teams to resolve client technical feedback and inform future platform enhancements.
Develop automated data reporting workflows using modern productivity tools to deliver clear weekly, monthly, and quarterly performance metrics to key stakeholders.
Support end-to-end account health, assisting with strategic planning, customer advocacy, and operational support.
Bachelor's degree or relevant work experience
3+ years of experience in enterprise customer success, strategic account management, or technical consulting.
1+ years of direct experience supporting state government agencies is strongly preferred
Proven capability to act as a cross-functional liaison across sales, product, and technical customer support organizations.
Strong project management track record with demonstrated success driving client retention and adoption metrics.
Ability to travel up to 50%.
Experience using or building AI productivity tools, prompt engineering, or modern automation platforms to drive operational efficiencies.
Deep knowledge of government contract structures, public sector data compliance standards, and agency procurement workflows.
Professional certifications in Customer Success (e.g., SuccessHACKER, Gainsight) or Agile/Project Management methodologies.
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Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $105,000 to $130,000. This position is also eligible for our incentive compensation program at approximately 20%. The application window is anticipated to close on 9/14/26. This date is a good faith estimate only and may be modified where necessary.
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-Massachusetts-RemoteUSA-District-of-Columbia-Remote, USA-Illinois-Remote, USA-Ohio-Remote, USA-Pennsylvania-RemoteFunction:
Function - Sales and Account ManagementSchedule:
Full timeSkills Required
- Bachelor's degree or relevant work experience
- 3+ years of experience in enterprise customer success, strategic account management, or technical consulting
- 1+ years of direct experience supporting state government agencies
- Experience serving as a cross-functional liaison across sales, product, and technical customer support organizations
- Strong project management track record with success driving client retention and adoption metrics
- Ability to travel up to 50%
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
