Tata Tele Business Services

Customer Success Manager - Gold

Posted 2 Days Ago

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Navi Mumbai, Thane, Maharashtra, IND

In-Office

Mid level

Cloud • Information Technology • Marketing Tech • Software

The Role

The Customer Success Manager focuses on understanding customer needs, managing churn, and increasing product penetration for existing clients.

Summary Generated by Built In

Segment based approach, understanding customer needs based on existing infra and future business requirements, for short-term (Qtr) and long term (12 months)

Understanding product landscape for Data, Voice, Security,Cloud, Collaboration.

Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS based on

Ring fencing the existing customers through churn management

About Us

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Skills Required

Experience in customer success management or a related field
Understanding of ICT solutions and products

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The Company

HQ: Navi Mumbai, Maharashtra

5,511 Employees

What We Do

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.