As a Customer Success Manager, Global Strategic Brands you will serve as the strategic owner of Canary’s largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives—ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers.
You will collaborate closely with the Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these work streams to customer goals, foster strong executive relationships, and drive long-term account success.
Responsibilities
- Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships.
- Quarterback across work streams, coordinating with the Implementation Manager (deployments) and Sales (expansions).
- Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption.
- Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership.
- Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager.
- Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes.
- Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle.
- Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence roadmap and resolve escalations.
- Promote customer advocacy, transforming satisfied brands into champions of Canary.
Qualifications
- BA/BS degree.
- Fluent in French & English.
- 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting in hospitality technology.
- Proven ability to manage complex, multi-stakeholder enterprise accounts.
- Strong executive communication skills with the ability to influence C-level stakeholders.
- Experience in strategic planning and account growth within global or multi-property enterprises.
- Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts.
- Strong problem-solving skills and ability to manage competing priorities in fast-paced environments.
- Project Management Professional (PMP) certification or equivalent experience is a plus.
Compensation (France and Netherlands)
Target cash compensation ranges from €123,000 - €167,000, including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant, subject to board approval.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
Skills Required
- BA/BS degree
- Fluent in French and English
- 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting
- Proven ability to manage complex, multi-stakeholder enterprise accounts
- Strong executive communication skills and ability to influence C-level stakeholders
- Experience in strategic planning and account growth within global or multi-property enterprises
- Collaborative mindset with ability to work cross-functionally with technical and commercial teams
- Strong problem-solving skills and ability to manage competing priorities in fast-paced environments
- Experience in hospitality technology or SaaS
- Project Management Professional (PMP) certification or equivalent experience
Canary Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Canary Technologies and has not been reviewed or approved by Canary Technologies.
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Wellbeing & Lifestyle Benefits — Company materials highlight travel stipends, hotel stay credits, stocked kitchens, and programs like a Self-Improvement Club and professional development budgets, indicating lifestyle-oriented perks beyond core coverage. Regular team events and hospitality-related discounts further reinforce a focus on day-to-day wellbeing.
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Leave & Time Off Breadth — Unlimited vacation and sick/public holidays are advertised alongside monthly company-wide “Canary Days” and a paid birthday holiday. This combination signals broad formal opportunities to unplug and recharge.
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Flexible Benefits — Flexible working hours and remote options are emphasized across job and benefits listings. These arrangements are paired with travel support for visits to company hubs, aligning benefits with distributed work patterns.
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What We Do
Canary Technologies is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience.
