Customer Success Manager (Germany)

Interested in joining one of the fastest-growing legal tech startups?

📍 Location: Office in central Copenhagen or join our remote team from Germany!

We’re looking for an experienced Customer Success Manager, to serve our DACH customers and ensure a strong long term relationship. You will handle customer cycles from onboarding to renewal, and be able to have a clear impact on how we serve our customers now and going forward.

Our ambition is to be the leading platform for legal research globally, and build the largest AI-powered legal database. We're redefining how legal knowledge is accessed, understood, analyzed and applied.

Our platform simplifies legal research using artificial intelligence, intelligent search, and constantly updated legal sources.

Pandektes has raised more than €4 million and most recently closed a €2.9 million seed round (Feb 2025) led by People Ventures, Interface Capital, and leading angels. Pandektes already serves more than 250 customers across Denmark and Germany.

You will join our current team of two in Customer Success, along with our German-focused sales team of three account executives, to work on serving our German-speaking customers. As an early member of the team, you will be able to have an instant impact on the customer experience.

This is a full-cycle CSM position, which means you will handle everything from onboarding to renewal. This means we’re looking for someone who is passionate about strong customer relations, but ideally also with a knack for teaching. When it comes to contracts and numbers, you’ll be working closely with our account executives to ensure we find the best fit for our customers.

As the team is young, we hope that you will also want to be a part of shaping the processes and future of CS at Pandektes.

• Onboarding customers - Teach lawyers and legal professionals how AI can superpower their legal research

• Drive adoption - Collaborate with management/executives to ensure adoption and success

• Build community - Find superusers and empower them to do even more with Pandektes

• Foster growth - Identify expansion opportunities and work with the rest of our team to expand our presence at existing customers

• Fluency in German and English

• Entrepreneurial mindset, motivated by creating good relationships, top-notch customer experience and driving growth as part of our commercial team

• 4+ years of experience in customer success

• Excellent communication skills and strong ability to build trust – we value long-term customer relationships

• Eagerness to learn and openness to feedback; you value insights from others and use them to grow

• Proactive mindset with the ability to work independently and collaboratively

• Strong interest in technology and enthusiasm for AI (basic knowledge of AI and LLMs is a plus)

• Willingness to develop deep knowledge of how lawyers work and conduct legal research (a legal background is an advantage but not required)

We place great value on a vibrant, inspiring, and challenging company culture. This is achieved through a talented and passionate team that believes in achieving great things together.

We value ownership – you can expect a lot of freedom and responsibility. The key is open communication, trust, and a shared passion to transform the legal world.

We are a growing team of around 30 people based in Copenhagen, Frankfurt, Berlin, Cologne and Hamburg. Come join us in our office in Copenhagen or work remotely from Germany 🇩🇪🇩🇰

We believe diverse teams build better products and stronger teams. We embrace and encourage people from all backgrounds to apply regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, socio-economic status, culture or beliefs.

• The chance to play a key role in a fast-growing startup

• A collaborative work environment where your input is not only valued but often implemented within hours

• 25 vacation days per year + public holidays 🌴

• International team events – last time we went to Prague, and we’d love to have you join us next time 🌎

• Competitive compensation with commission-based pay

• An attractive ESOP program

• Your own Pleo card for necessary work expenses

• Paid parental leave - we know how valuable family time is 👶🏼