Customer Success Manager (German-speaking), (m/w/d)

What You'll Do:

Portfolio & Revenue Ownership
Own a designated portfolio of accounts with full responsibility for retention, expansion, and commercial performance. In addition, you proactively identify and engage smaller accounts below our managed threshold when expansion signals arise – driving incremental revenue without a formal assignment.
Drive Gross and Net Revenue Retention by proactively managing renewals, identifying expansion opportunities, and mitigating churn risk.
Own renewal strategy, execution, and forecasting accuracy – maintaining clear visibility on risk, upside, and commit positions.
Strategic Account Management
Act as a trusted advisor – understanding customers' commercial objectives and digital strategies, leading structured value conversations and success planning.
Identify, position, and close expansion opportunities across the Clearer suite, including cross-sell, bundling, and usage growth.
Monitor customer health signals (product adoption, engagement trends, support history, commercial signals) and intervene early to reduce churn and deepen product usage.
Product & Market Expertise
Develop strong knowledge of the Clearer platform and the broader eCommerce ecosystem to provide credible, data-driven guidance to customers.
Collaboration & Operations
Partner closely with Sales, Partnerships, Marketing, Product, and Support to resolve issues, unlock growth opportunities, and improve lifecycle performance.
Capture structured customer insights to inform product development, packaging, pricing, and go-to-market improvements.
Maintain high standards in CRM hygiene, account planning, documentation, and reporting.

What You'll Bring:
• 2 years of experience in Customer Success, Account Management, or a similar role – ideally within SaaS or eCommerce.
• A proven track record in retention, renewals, and expansion.
• Native or fluent (C1–C2) German and fluent English (written and spoken) are essential.
• A strong commercial mindset – you spot opportunities and act on them.
• Excellent communication and presentation skills; you translate complexity into clarity.
• Experience with CRM tools (e.g. HubSpot, Salesforce, Vitally) and a data-driven approach to your work.
• Self-starter mentality with the ability to prioritise and thrive in a fast-paced, international environment.

Why clearer.io?

We believe in making things simpler – for our customers, and for each other. Clarity, purpose, and progress guide everything we do.
• Customers at the heart: We obsess over their needs so we can grow together.
• Purposeful progress: We take initiative and embrace bold thinking.
• Endless innovation: We refine, improve, and take meaningful action.
• Always open: We build trust through transparency and global collaboration.
Benefits:
• Modern office in the heart of Berlin
• Work from home every Friday
• International working environment with global exposure
• The opportunity to actively shape a growing Customer Success function
We’re here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you