Additional Responsibilities:
- Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
- Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
- Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
- Lead the development of the Pigment community through thought leadership, events, and developing best practices.
- Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
Minimum Requirements:
- BA/BS degree required, MBA or other relevant advanced degree preferred.
- 3 years of experience in customer success, account management or a similar role within a software/SaaS company.
- You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.
Preferred Qualifications:
- 5 years of experience in account management, sales, or professional services at a software/SaaS company.
- Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
- Experience preparing and delivering presentations targeted to a senior audience.
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.
What we offer:
- Competitive compensation package, Salary Range: (NYC / SF: $150,000 - 165,000 OTE)
- We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
How we work:
- Thrive Together — We win as a team and do right by our colleagues, customers, partners, and community.
- Never Settle — We operate with rigor, ambition, and a constant drive to improve.
- Go for it — We are action-oriented and believe learning comes through execution.
- Be real, be humble — We lead with empathy, openness, and honest feedback.
- Champion our Customer — We solve what matters most and help customers succeed in complex environments.
Skills Required
- BA/BS degree required
- 3 years of experience in customer success or account management
- Proven track record of managing Enterprise-level accounts
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on. To enable these changes, they have also had to rethink the way they work. Breaking down silos isn’t a best practice anymore. It’s a given. And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals. As a result, planning is usually seen as a dreadful process. But the truth is, planning drives strategy. It’s high time we serve it with the right tools. Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth. At Pigment we believe that: ✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds. ✅ Reporting should be accurate, quick, and insightful. ✅ Planning should be simple, smooth, and delightful. ✅ Less time should be spent on data crunching, more time on bringing insights to the business. ✅ Collaboration should be at the heart of any planning process, so your organization works as one. Book your demo today ? https://www.gopigment.com/contact We’re hiring! Check out our offers: https://jobs.lever.co/pigment
