About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Customer Success Manager – Enterprise
Role summary- This role drives growth across Payoneer’s eCommerce clients by managing key relationships, optimizing customer success, and delivering revenue through upsell, cross-sell, and strategic go-to-market initiatives.
Location: Shenzhen
On-site
Full-time
What you’ll do
- Oversee and manage existing e-Commerce client relationships and play an active role in developing and building long-term relationships with top customers to develop value propositions that address client needs.
- Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell/X-sell related solutions and services.
- Growing the company’s capability to serve e-Commerce trade and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics.
- Be accountable for increasing user health, managing day-to-day operations, and scaling the team.
- Effectively work cross-functionally across the organization to shape business solutions to meet customer needs.
- Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
- Other related duties assigned as needed
Who you are
- BA Degree or equivalent, master’s degree is a plus
- 5+ years of experience in business development or account management
- 2~3 years of e-Commerce experience is a must
- Exceptional written, presentation, and verbal communication in English and Mandarin
- Have basic data analysis skills and data driven mindset
- Ability to work cross-functionally with different stakeholders at different levels
- Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented to grow regional B2B business to grow through current business expansion and to expand with new initiatives
- Language – Fluent in English / Chinese
- MS Office: proficient in PPT / Excel
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Skills Required
- BA Degree or equivalent
- 5+ years of experience in business development or account management
- 2-3 years of e-Commerce experience
- Exceptional written, presentation, and verbal communication in English and Mandarin
- Basic data analysis skills
- Proficient in MS Office: PPT / Excel
Payoneer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Payoneer and has not been reviewed or approved by Payoneer.
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Healthcare Strength — Healthcare coverage in the US is described as fully funded for medical, dental, and vision. Feedback suggests this materially boosts the value of total rewards.
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Leave & Time Off Breadth — Time off includes 20 PTO days and supportive flexibility such as work-from-home reimbursements. These elements are frequently cited as enhancing work-life balance.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks such as wellness stipends, free Friday lunches, stocked kitchens, and office events are highlighted. These extras are seen as augmenting overall compensation value.
Payoneer Insights
What We Do
Payoneer is the financial technology company empowering borderless businesses to transact, do business, and grow globally. Founded in 2005, we're here to enable entrepreneurs and businesses in 190+ countries and territories to succeed in the global economy. Our all-in-one financial platform is built to removes barriers and simplify cross-border commerce, making it easier for millions of SMBs to pay and get paid, manage their funds across multiple currencies, and grow their businesses.
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