Iru

Customer Success Manager, Enterprise

Reposted 4 Hours Ago

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Miami, FL, USA

Hybrid

Mid level

Artificial Intelligence • Information Technology • Software

The Role

As a Customer Success Manager at Iru, you'll manage enterprise accounts, build executive relationships, drive product adoption, and identify expansion opportunities, aligning customer goals with Iru's platform.

Summary Generated by Built In

About Iru

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.

The Opportunity

As a Customer Success Manager at Iru, you will partner with enterprise customers to drive long-term success and strategic value realization. Acting as a trusted advisor, you will work closely with senior stakeholders to align business objectives with Iru’s unified, AI-powered platform.

This is a Miami-based hybrid role, where you will collaborate closely with Sales, Product, and leadership to support some of Iru’s most strategic accounts.

Success in this role means driving retention and expansion across a smaller number of high-value accounts while building deep, executive-level relationships and delivering measurable business impact.

What You'll Do

Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV)
Build and maintain relationships with executive stakeholders and decision-makers
Develop tailored success plans tied to customer business objectives
Lead onboarding, enablement, and executive business reviews (EBRs)
Drive product adoption and measurable ROI across complex organizations
Identify and drive expansion opportunities in partnership with Sales
Navigate multi-stakeholder environments and complex account structures
Advocate for customers internally and influence product direction

What You'll Bring

3–6+ years of customer success or account management experience in SaaS
Experience managing enterprise accounts (ARR $5M+; contracts $100K+)
Proven ability to build executive relationships and drive strategic conversations
Strong business acumen and consultative approach
Excellent communication and presentation skills
Experience working cross-functionally in complex environments

Benefits & Perks

Competitive salary

Hybrid work environment (3 days in office per week)

100% individual and dependent medical + dental + vision coverage

401(K) with a 4% company match

20 days PTO

Iru Wellness Week the first week in July

Equity for full-time employees

In-office lunch stipend provided

Up to 16 weeks of paid leave for new parents

Paid Family and Medical Leave

Modern Health mental health benefits for individuals and dependents

Fertility benefits

Working Advantage employee discounts

Onsite fitness center

Free parking

Exciting opportunities for career growth

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #LI-Hybrid

Skills Required

3-6+ years of customer success or account management experience in SaaS
Experience managing enterprise accounts (ARR $5M+; contracts $100K+)
Proven ability to build executive relationships and drive strategic conversations
Strong business acumen and consultative approach
Excellent communication and presentation skills
Experience working cross-functionally in complex environments

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