Position Overview
Your top priority is helping customers achieve the outcomes they came to us for.
To do that, you will:
Define success with customers and lead their onboarding
Own the relationship and look for ways to create more value over time
Relay feedback to product and engineering, and help validate new launches
Support upsells, testimonials, and case studies where they make sense
Build CS playbooks, support materials, and workflows
Desired Attributes
Kind, humble, relentless, focused
Tech-savvy with strong communication — our product is fairly technical, and you'll need to teach customers how to use it well
Quick to learn product and industry context
Comfortable presenting to leadership (business cases, QBRs, etc.)
Strong work ethic — this is an early-stage startup, so expect to build some of the playbook yourself
Strategic and creative — able to zoom out and rethink how we approach problems
Bonus: experience with Zapier, CRM automations, or agents in a CS/support function
Benefits
Competitive salary: $110K–$130K base + commission & bonus
Work closely with sales, product, design, and engineering
Meaningful opportunity to shape CS processes and systems as an early team member
This is a full-time, in-person role in SF. We think we have a strong product and a real opportunity in a large industry — if that's exciting to you, we'd love to talk.
Comp Philosophy
We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.
Skills Required
- Experience with customers in mid-market construction firms
- Strong presentation skills with experience speaking to leadership
- Tech-savvy and able to teach customers how to use complex products
- Knowledge of CRM Automations or Agents in Customer Support
Bobyard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bobyard and has not been reviewed or approved by Bobyard.
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Healthcare Strength — Benefits are described to include health, dental, and vision insurance, indicating a solid core medical offering.
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Retirement Support — A 401(k) is advertised, suggesting foundational retirement benefits are in place.
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Career-Linked Recognition & Rewards — Bonuses are tied directly to exceptional performance across roles, signaling rewards linked to impact.
Bobyard Insights
What We Do
Construction is one of the largest industries in the world, but it is also one of the least technologically innovative spaces. Conducting fast and accurate cost estimates is a massive pain point. Bobyard automates the construction takeoff process with CV and NLP models to make cost estimates 10x faster while eliminating mistakes.
