Senior Customer Success Manager - India

Who We Are

Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm and finally move AI pilots into production. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used.

Atlan unifies this context by connecting to every part of the data and AI stack, enabling teams to build, collaborate on, and activate shared context across data, business, and AI workflows, including for AI agents.
Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures

As a Senior Customer Success Manager, you’ll guide Fortune 500 companies and innovative startups to data-driven success, becoming their trusted advisor and driving measurable ROI.
Shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community. If you’re a strategic thinker with deep expertise in data and a knack for delivering results, we want you on our team!

Impact & Purpose

• Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.

• Partner with Industry Titans: Become a trusted advisor to Atlan's customers, including Fortune 500 companies and innovative startups.

• Deliver Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.

• Shape the Future: Make your voice heard! Influence the evolution of Atlan's solutions with your insights and expertise.

Your mission at Atlan

• Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximise value from Atlan.

• Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.

• Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.

• Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.

What makes you a match for us?

• Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.

• Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.

• Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc.

• Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.

• Commercial Management: Experience driving renewals and identifying expansion opportunities.

Bonus Experience

• Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks.

• API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations.

• Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualise solutions.

• Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA.

• CS Platforms: Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.

Why Atlan?

Joining Atlan means being part of a global movement to help data teams do their life’s best work. Here’s what you can expect:

• Competitive Compensation: We benchmark at the top of the market and keep compensation simple: strong base salary, performance‑based variable pay, and impact‑driven equity, so your total rewards grow in step with the value you create over time.

• Health & Wellness: From Day‑1 health, dental, vision, and mental health to pet‑care perks and flexible health stipends, we design benefits offerings that lead in each country we're in.

• Flexible Time Off & Leave Policies: We trust you to own your energy: flexible time off and modern leave so you can unplug properly, support yourself and your loved ones, and come back ready to drive an impact.

• Accelerated Growth & Learning: Develop at an uncommon velocity through cutting-edge tech, complex implementations, and an experienced team that values mastery.

• AI Native Culture: Atlan is where AI-native builders come to build the systems the future of work will run on. AI isn’t an add-on, it’s woven into how we build, think, and work every day, empowering every Atlanian to move faster and create a bigger impact.

• Global, Remote-First, High-Trust: Work from anywhere with a diverse team across 15+ countries, in a trust-first, async environment that gives you true flexibility and ownership over how you work.

Equal Opportunity Employer

Atlan is committed to building an inclusive, diverse, and authentic workplace. We do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic.