Customer Success Manager, Enterprise

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Customer Success Manager, Enterprise

As a Customer Success Manager, Enterprise at CreatorIQ, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. You’ll guide customers in aligning their goals with CreatorIQ’s platform capabilities, driving long-term adoption and program success.

You’ll build trusted, multi-threaded relationships with key stakeholders—both virtually and in person—serving as a proactive partner throughout the customer lifecycle. Customer Success Managers are experts in our platform, fluent in influencer marketing strategy, and are passionate about delivering measurable business impact. You will be measured on gross retention, platform adoption, and customer health, as you lead your accounts through a value-driven, outcomes-focused journey.

 What you’ll do:

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.

• Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.

• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.

• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.

• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.

• Partner with Product Support to route technical questions and product-related issues for efficient resolution.

• Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities.

• Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.

• Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.

• Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.

Who you are and what you’ll need for this position:

• Passionate about influencer marketing, creator content and social media measurement

• 3+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology

• Proven success managing toward business KPIs goals and customer advocacy metrics.

• Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.

• Comfortable leading in-person client meetings and on-site engagements as part of a broader relationship management strategy

• Thrives on solving problems and delivering thoughtful, customer-centric solutions.

• Builds strong, trusted relationships and acts as a strategic advisor to your customers.

• Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies.

• Balances strategic thinking with day-to-day execution and follow-through.

• Stays composed and adaptable in a fast-paced, evolving environment.

• Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success.

• Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment.

• Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions.

• Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales.

• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems.  CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.

Compensation Range: $90K - $100K