The Role
The Customer Success Manager will build long-term customer relationships, collaborate with teams, drive customer success methodologies, and leverage data for insights.
Summary Generated by Built In
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
We are looking for a Customer Success Manager based in Cape Town, South Africa, who will be responsible for developing long-term relationships with our customers.
What will I be doing?
- Collaborate closely with both internal teams and clients to ensure alignment and effective communication.
- Act as the “voice of the customer” by sharing feedback and insights with internal dLocal teams.
- Build and maintain strong, long-term relationships with key customers, becoming a trusted advisor and strategic partner.
- Work with customers to understand their business goals, ambitions, and challenges, helping them achieve success through our solutions.
- Identify and prioritize customer strategic needs, initiatives, and deployment opportunities to develop project plans with clear milestones and objectives.
- Leverage data and analytics to generate customer insights, measure impact, and inform strategic recommendations and decision-making.
- Drive the development and implementation of Customer Success methodologies, owning initiatives that enhance team productivity and performance.
- Partner cross-functionally with various departments within the company to deliver cohesive and impactful customer experiences.
What skills do I need?
- Excellent communication and active listening skills, with the ability to clearly convey complex ideas and build strong relationships with stakeholders.
- Self-motivated and solution-oriented, demonstrating a proactive approach to problem-solving and decision-making.
- Strong multitasking and organizational abilities, with proven success in fast-paced and dynamic environments.
- Must have an Undergraduate degree and 3–6 years of experience in Customer Success Management, ideally within a B2B environment.
- Fluency in English, both written and verbal, is essential.
- Proficient in Excel, with advanced data analysis and reporting capabilities.
- Minimum of 1 year experience in the payments/Banking industry is a significant advantage
- Background in Customer Success or Project Management, with a demonstrated track record of achieving or exceeding program goals.
- Collaborative mindset and strong team orientation, with a proactive and positive attitude.
- Presentable and articulate, proficient in building decks, handling data, and managing objections.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
