Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.
We are looking for an English Customer Success Manger (CSM) to become an integral part of our Customer Success team. As a CSM, you will lead the customer through their post-implementation journey at Dot Compliance, facilitate adoption and ensure engagement. You will be working in collaboration with the customers and closely with our services, support, product, and sales teams.
Requirements
- 3-5 years of experience in customer success management role
- Excellent written and oral communication skills. Other languages are beneficial but not required.
- People oriented and high social skills.
- Technical orientation is a must.
- Independent learner with the ability to adapt and understand concepts with agility.
- Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment.
- Good presentation skills.
- Preferred requirements:
- Knowledge of Salesforce administration or development.
- Knowledge in QA or software validation.
- Knowledge of the life science industry.
A+ if you meet these requirements
None
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What We Do
Dot Compliance provides a ready-to-deploy, Salesforce-native eQMS with the industry’s first AI specifically built to deliver safe, reliable decision guidance for critical quality issues. This offers faster, more proactive quality and compliance through vertical AI that empowers data-driven decision making in life sciences quality and compliance.
