Customer Success Manager - EMEA

Would you like to make a meaningful impact and support our customers across the EMEA region, and be part of a creative, passionate and international team?
Kardex AutoStore is at the forefront of developing the world’s fastest Automatic Storage and Retrieval Systems (ASRS)—boosting storage capacity by up to four times. Proven in the market for years, this cutting-edge technology seamlessly enhances Kardex’s comprehensive order fulfillment solutions, expanding its portfolio of high-performance intralogistics innovations.
As a Key Account & Customer Success Manager, you will be at the forefront of driving exceptional customer satisfaction while uncovering opportunities to achieve service targets. You’ll have the opportunity to take the lead in contract negotiations and to be instrumental in cultivating strong, lasting relationships with clients, ensuring long-term success and growth.

Your tasks

You will manage AutoStore solutions projects in the after-sales business, ensuring seamless project delivery and ensure a smooth transition from Sales to implementation to service.

Key responsibilities include:

• Leading training workshops and overseeing documentation while managing timelines effectively.

• Tracking project progress and adjusting work as needed to meet targets.

• Coordinating internal and external resources, ensuring team alignment.

• Maintaining strong customer relationships and ongoing communication with stakeholders.

• Consulting post-project handover (FCA) and identifying growth opportunities.

• Evaluating risks and opportunities, proposing and implementing solutions.

• Optimizing processes to improve efficiency and outcomes.

• Conducting project reviews and preparing management reports.

• Driving financial improvements and managing project budgets.

• Overseeing project implementation from setup to execution.

• Managing project documentation, ensuring accuracy and consistency.

• Summarizing lessons learned and sharing insights for continuous improvement.

Your profile

• ​Driven to thrive in a startup environment, embracing innovation and agility.

• Strong troubleshooting skills with the ability to resolve challenges efficiently.

• Detail-oriented, with a strong commitment to delivering high-quality results and meeting all customer needs.

• Proven ability to build effective cross-functional relationships, collaborating seamlessly across teams and departments.

• Business administration or technical degree in engineering or a similar field

• In addition to a strong command of English, you are fluent in at least two of the following languages, with one at a native level: Spanish, French, or Italian.

• Comfortable with up to 50% travel.

Seize the opportunity to influence the future of AutoStore solutions, working in a collaborative and forward-thinking environment. Apply or feel free to reach out for more information: [email protected]