The Role
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What's the opportunity?
As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.
If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!
What will I be doing?
- Working with both our internal teams as well as clients.
- Providing “voice of customer feedback” to internal dLocal teams.
- Developing effective long-term key customer relationships.
- Collaborating with customers to better understand their goals and ambitions.
- Prioritizing the discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
- Developing Customer Success methodologies and owning team initiatives that improve productivity.
What skills do I need?
- Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment.
- Fluent in written and verbal English.
- Customer Success experience (B2B preferred).
- Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL.
- Experience in payments - Huge advantage.
- Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
- Ability to travel.
- Team spirit and proactive behavior.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
- Remote work: work from anywhere or one of our offices around the globe!*
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
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The Company
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries. With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce: Payins: Accept local payment methods Payouts: Compliantly send funds cross-border Defense Suite: Manage fraud effectively dLocal for Platforms: Unify your platform’s payment solution Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
