Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Customer Success Managers empower scientists by helping them master the digital tools they need to change the world. In this role, you aren't just "support"—you are a trusted advisor. You ensure that our software becomes an essential part of our customers' daily discoveries, helping them get the best possible results from their Agilent investment.
Your main responsibilities will be:
- Guide the Journey: Act as the primary guide for customers across EMEA, helping them set up, understand, and fully adopt our digital software solutions whether they are LIMS for NGS, Biobanks, Operational software in core facilities or our Laboratory Informatics software that combines productivity, usability, and data integrity for fast reliable results.
- Build Lasting Bonds: Create strong, positive relationships with clients to ensure they remain loyal and satisfied Agilent partners.
- Unlock Insights: Identify what a customer needs to achieve and provide the specific training and dashboard setups that help them find those answers.
- Proactive Problem Solving: Anticipate potential issues before they arise. You’ll be the bridge between the customer and our internal teams to ensure a "cheerful" and smooth experience.
- Lead Virtual Workshops: Host engaging online training sessions and business reviews to keep customers up to date on new features and tools.
- Shape the Product: Gather real-world feedback from your clients and share it with our product teams to help us build even better software for the future.
- Monitor Progress: Use data and "health checks" to track how well customers are using the software and step in to help when they need an extra boost.
For this role, you will be working remotely, supporting a diverse customer base across Europe, the Middle East, and Africa.
We are looking for an individual with the following background:
- Education: A University degree (Bachelors or Masters) in a scientific or technical field.
- Software Savvy: At least 2 years of experience working with SaaS (cloud-based) software.
- Lab Familiarity: Experience working in a scientific laboratory or a similar technical environment is a huge plus—it helps you speak our customers' language!
- Communication: Exceptional written and verbal skills. You should be comfortable leading presentations and navigating complex conversations.
- Languages: Professional fluency in English is a must. Proficiency in Spanish, French, Italian, or German is highly desired.
- Technical Basics: Comfortable with Excel and ready to learn new project management tools like Smartsheet.
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract with a global industry leader.
- A Supportive Culture: We pride ourselves on an outstanding company environment.
- Career Growth: We provide the training and development you need to become an expert in the SaaS space.
- Comprehensive Benefits: Company pension scheme, yearly bonus, private healthcare, stock purchase plan, and life insurance.
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & SupportAgilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
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What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
