Position Summary:
Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.
In the Customer Success Generalist - DS Smart position, you’ll support the full customer lifecycle for smaller corporate customers, including onboarding, adoption, reporting, and retention. You’ll develop deep product knowledge while supporting cross-functional customer success efforts and helping deliver a seamless experience across the DS Smart platform. This role is ideal for a tech-forward, collaborative, and value-driven customer success Partner who embraces emerging technology to improve customer outcomes, team workflows, and DS Smart growth.
Skills Needed:
Provides Customer Value – Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
Solves Problems – Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
Communicates Effectively – Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
Learns Quickly – Rapidly absorbs and applies new information and skills and enjoys new challenges. Innovates and experiments to solve problems, reflecting on both successes and failures for growth. Is a naturally curious and adaptable learner.
Demonstrates comfort with emerging technology, evolving environments, and continuous process improvement.
Builds strong cross-functional relationships while balancing customer, vendor, and business priorities effectively.
Uses strong organization, attention to detail, and follow-through to manage multiple priorities and deliver a seamless customer experience.
What You’ll Do and Impact:
Guide customers through onboarding and DS Smart setup, ensuring a positive and seamless experience
Provide responsive post-sale support, including app walkthroughs, troubleshooting, usage guidance, and customer follow-through
Deliver user training and product education focused on successful adoption and measurable customer value
Monitor usage and engagement metrics to identify risks, uncover optimization opportunities, and surface expansion signals
Support implementation, expansion, and retention efforts for corporate customers under 75 buildings
Contribute to team success through documentation, knowledge sharing, process improvement, and leading by example
Experience:
Bachelor’s degree in Business, Communications, or related field
Internship, customer-facing, or customer support experience preferred
Strong interest in building a career in Customer Success, SaaS, or technology-enabled customer strategy
Ability to travel by car and/or plane up to 10%
Additional Items of Interest:
Familiarity with SaaS platforms, connected devices, or AI-enabled productivity tools is a plus
Experience with CRM systems or customer analytics tools such as Totango is beneficial
Job to be performed in the location listed. Generous benefit package available.
© 2013 to 2026 Direct Supply, Inc. All rights reserved.
Skills Required
- Bachelor's degree in Business, Communications, or related field
- Internship, customer-facing, or customer support experience
- Strong interest in building a career in Customer Success, SaaS, or technology-enabled customer strategy
Direct Supply Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Direct Supply and has not been reviewed or approved by Direct Supply.
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Retirement Support — Retirement savings are emphasized through a 401(k) with company match and stock contributions, alongside an employee‑owner model. Feedback suggests these features are a standout part of the total rewards package.
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Strong & Reliable Incentives — Incentives such as annual profit sharing and bonuses are consistently highlighted as meaningful components of pay. Feedback suggests these payouts complement base salary and contribute materially to total compensation.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include a full on‑site wellness center with gym, classes, and recreational courts, plus a dog‑friendly campus and on‑site café. Flexible work options and everyday perks like complimentary beverages and membership reimbursements add tangible lifestyle value.
Direct Supply Insights
What We Do
For 35 years, Direct Supply has been dedicated to delivering innovative solutions to the toughest challenges facing the Senior Living industry. Now more than ever, we’re inspired by our customers’ commitment to serving America’s seniors during COVID-19 and beyond. From creating safe, desirable spaces and boosting operational efficiency, to helping our customers improve care outcomes and easily procure the right products at the best value – we’re constantly expanding our offering and developing new technologies to meet the complex and evolving demands of Senior Living.
