Customer Success Manager (Deployment) - Europe

Imagine having the power to stress-test an entire power grid against a hurricane before the clouds even gather. That is the reality we are creating at Neara.
We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

As a Customer Success Manager, you will join our Deployment team, which is passionate about helping our clients to efficiently use and gain the most relevant results out of the Neara platform. Your role will involve collaborating closely with the entire deployment team as well as interacting with our Australia, UK and US teams (product, sales, deployment and development teams). We are very transparent, and the communication lines are open regardless of role or level, allowing us to get things done quickly, keeping in mind quality standards at all times.

You will be heavily involved in key projects that will drive actionable insights for our clients and work closely with the Deployment Manager to ensure project quality and timely delivery. Our training is fast-paced, designed to bring you up to speed on our software along with our related processes. This position will require a large amount of self-directed learning on behalf of the candidate to be proficient in their understanding of the industry, our products, and the value it offers.

Some of the things you will contribute to:

• Project set-up and data ingestion

• Configuration or customisation required by the project scope

• Building the model and the respective deliverables required to complete the project

• Coordinate activity with the project team to meet deadlines and quality standards

• Testing and providing final QA/QC of project deliverables before a client is ready to go live

• Collaborate with the Customer Success Manager to ensure Neara’s system is implemented according to project specifications

• Reporting on project status to the project stakeholders

• Providing feedback and recommendations for improvements or resolving issues within Neara’s internal systems

• Maintaining open and professional communications with all Neara’s colleagues, partners, clients and vendors to ensure maximum customer satisfaction and business efficiency.

• Join customer meetings to demonstrate the implementation of the project

You will need to have:

• Fluent verbal and written communication skills in English 

• Background in Mathematics, Computer Science, Geography, or a related field

• Ability to break down problems systematically and develop practical solutions.

• Experience with data filtering, matching, and joining (e.g., using ETL processes)

• Patient and detail-oriented approach to routine tasks

Some attributes we highly regard:

• Self-motivated problem solver who can quickly get to the core of complex challenges. 

• Coding skills or a demonstrable interest in development are highly regarded

• Experience with technical project delivery

• Experience with quality assurance processes

• Willingness to travel internationally (Australia, UK, US and India)

• Strong project management and stakeholder communication skills

• Interested in working with 3D data, which is essential for our advanced spatial functions

• Eager to learn concepts from Mathematics, Statistics, Computer Science, Electrical Engineering, Physics, Geographical Information Systems, or similar fields to creatively tackle daily problems.

Some of the benefits we have on offer:

• Significant opportunity for career development and acceleration

• Have a voice in a cooperative, team-driven environment

• Flexible hours and working arrangements 

• Competitive salary

• 20 holiday days + 1 day birthday leave

• We have offices in Vilnius, Lithuania and London, UK. We also provide the option of working remotely. 

• Office snacks

To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.  We will endeavour to give you an update on your application within 7-10 working days.

Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.

No agencies or third-party service providers, please.

Questions? Email [email protected].