Lumafield is seeking a Enterprise Client Services Lead with experience in Aerospace and/or Defense spanning manufacturing, quality, and engineering to drive outcomes and strategic growth for our customers in this sector.
Working at the intersection of advanced industrial technology and customer strategy, Enterprise Client Services Leads will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through account growth.
The Enterprise Client Services Lead will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.
This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.
What you'll do:
- Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
- Partner with customers to ensure Lumafield’s technology is successfully integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption.
- Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
- Proactively manage renewals and expansion potential within your portfolio
- Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins
- Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
About you:
- Engineering B.S. degree or similar
- Proven track record of managing high-touch relationships within the DoD ecosystem, including understanding of how civilian engineers at warfare centers or logistics commands adopt new technical solutions
- 10+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
- Familiar with the business models, products, and manufacturing processes in aerospace and defense
- Knowledge of common standards such as AS9100
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive level presentations
- Organized and are ready to dive head first into a rapidly scaling startup environment
Skills Required
- B.S. in Engineering or similar
- Proven track record managing high-touch relationships within the DoD ecosystem
- 10+ years of experience (engineering/manufacturing technical experience or client-facing roles like account management, consulting, or program management)
- Familiarity with aerospace and defense business models, products, and manufacturing processes
- Knowledge of standards such as AS9100
- Excellent verbal and written communication across organizational levels
- Ability to independently create and deliver executive-level presentations
- Organized and comfortable working in a rapidly scaling startup environment
What We Do
Lumafield is here to make it possible for humanity to solve our hardest problems as quickly as possible. Lumafield has developed the world's first accessible X-Ray CT scanner for engineers. Lumafield’s easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price. Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. Founded in 2019, our team includes world-class researchers and industrial designers, PhDs, founders of successful startups, and zero egos. The company is headquartered in Boston, MA and has an office in San Francisco, CA.
