Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since our public launch, we've crossed $130M in Annualised Revenue and grown to over 10M users across 190+ countries, who have built 12M+ applications on Emergent. We're backed by Creaegis, Khosla Ventures, SoftBank, Lightspeed, Together, Y Combinator, Google, Claypond and Sentinel Global.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring Customer Success Manager who want ownership, speed, and impact at global scale.
What You'll Do:
- Own and manage a portfolio of enterprise customers, acting as their primary point of contact and trusted advisor. However, depending on business requirements, you may also be assigned SMB customers and/or asked to drive NPS and NRR initiatives for our non-enterprise segments.
- For Enterprise customers, drive retention and expansion across accounts, with ownership of NRR and overall account growth.
- Build strong relationships with key stakeholders and ensure customers are successfully adopting and getting value from Emergent.
- Own customer health and satisfaction, including NPS/CSAT, while proactively identifying and managing account risks or escalations.
- Work closely with Product, Engineering, and internal teams to resolve customer issues, drive adoption, and improve the overall customer experience.
- Identify opportunities for expansion and help customers maximize the value they get from Emergent.
What You Bring:
- 6–10 years of experience in Customer Success, Key Account Management, Account Management, or a similar customer-facing role, with experience managing enterprise customers.
- Experience owning retention and expansion, including NRR, along with NPS/CSAT or other customer satisfaction metrics.
- Strong stakeholder management and communication skills, with the ability to build relationships with senior customer stakeholders.
- Excellent problem-solving, project management, and cross-functional collaboration skills.
- A high-ownership mindset and the ability to thrive in a fast-paced, evolving environment.
Let's build the future of software together.
Skills Required
- 3+ years of experience in a customer-facing role at a SaaS company
- Experience in customer success, solutions consulting, or account management
- Passion for helping customers succeed in vibe coding and building applications
- Excellent time management and prioritization skills
- Strong project and task management skills
- Ability to explain complex scenarios clearly in written or verbal communication
- Strong attention to detail and ability to solve complex, interdependent problems
- Ability to collaborate cross-functionally with technical account managers, product, and engineering teams
- Strong problem-solving skills and a track record of resolving customer issues quickly and professionally
- Flexibility to adapt to evolving responsibilities in a fast-growing, dynamic environment
- Passion for delivering a top-tier customer experience
What We Do
Backed by Lightspeed, Y Combinator, Together Fund, and Prosus, Emergent is reimagining how software gets built. Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to a billion people worldwide. Our autonomous coding agents turn plain-language ideas into fully functional applications, tested, version-controlled, and deployable in minutes. What once took weeks now happens with a single click. Enterprises use Emergent to write, maintain, and test millions of lines of code autonomously, cutting development cycles from months to days. Headquartered in San Francisco, we’re led by repeat entrepreneurs with a proven track record of building successful startups, joined by a world-class team of Olympiad medalists, IIT & IIM alumni, and veterans from Google, Amazon, and Dropbox. Together, we’re building at the frontier of AI and systems engineering—shipping daily and setting new standards for AI-driven development. In just 90 days, we scaled to $15M ARR, making us one of the fastest-growing AI startups in the world, with users across 180+ countries. Join us in shaping the future of software development.
