We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity.
We created a platform to easily rollout a cybersecurity awareness program: the platform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers, but in a safe environment.
Created in 2020, Riot has raised $45m with leading investors (Y Combinator, Left Lane, Base10, Funders Club and First Capital) and is now protecting more than 2,000,000 employees in over 2,000 companies (including Intercom, Deel, and Deezer) all over the world.
Cybersecurity is everywhere. It's impacting everyone, everyday, and it's becoming the number one risk to any organization, whether it's a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We're on a mission to fix that.
Who you are 🪪
- You’re comfortable managing a high-volume portfolio and being measured on both retention and expansion outcomes.
- You care immensely about our product and the value it brings to our customers
- You have a previous experience in a similar function such as Customer Success, Account Management within the tech industry
- You have a full professional proficiency in English and native in French
- You have advanced communication skills and are talented in adapting to your audience
- You have a successful track record of finding new opportunities for mutual gains and you are at ease in negotiation and closing discussions
- You’re autonomous and driven - you know how to find the solution to a given issue and look for the information you need
- You easily get into other people’s shoes. You are able to take a step back, analyse your clients’ behaviors and anticipate their needs
- You don't need to be an expert on cybersecurity, but you need to be motivated by the mission.
- You're based in Paris or you're willing to relocate
It will be a cultural fit if 🫂
- You're a doer: not afraid to get your hands dirty and get things done
- You have high standards: expect performance to be nothing short of the best
- You are an enthusiastic at heart: exhibit passion and excitement over work
Why join us at Riot 💜
- Join a healthy-financial company: we're financially strong and highly capital-efficient. Fundraising fuels our momentum, enabling us to scale faster and unlock new growth opportunities
- Contribute to a fast-growing startup with a strong vision and high ambitions, backed by clear business goals. We've tripled our revenue over the past three years, and we plan to grow from €20M to €40M ARR in 2026.
- Experience the energy of a collaborative team in our modern and cosy office located in heart of Paris: Canal Saint Martin
Recruitment process 🎙️
- Screening interview with our TAM (30 min)
- Manager interview with Melanie, VP Success (45min)
- Onsite case study with Melanie, VP Success and a CSM MM team member (1h)
- Meet Ben, our Founder! (30 min)
At RIOT, we believe that diversity drives innovation and inclusion fosters belonging. We are committed to building a team that reflects a wide range of perspectives, backgrounds, and experiences. We welcome candidates from all walks of life and are dedicated to creating an environment where everyone feels valued, respected, and empowered to thrive.
Please note that this is an on-site position with up to 2 days per month of remote work.
Skills Required
- Experience in Customer Success or Account Management in the tech industry
- Full professional proficiency in English and native in French
- Advanced communication skills
- Track record of finding new opportunities and negotiation skills
- Autonomous and driven with problem-solving abilities
What We Do
In today's world, most successful cyberattacks start by a human failure. We're making the platform that makes it easy to prepare your employees for cyberattacks, in a way they love.
