Customer Success Manager (Coworking)

Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. Same bundle of tasks at every property, every day, across every vertical. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality. The work underneath is the same.

Today that work is stuck in tickets, phone queues, and a dozen disconnected tools. Real estate has been waiting for an execution layer.

Uniti is building it — the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, WhatsApp, and chat. One horizontal layer, every vertical. Work gets done faster, around the clock. The humans on our customers' teams get to focus on the parts of the job that actually need them.

On the back of 6x YoY growth, we raised our Series A and are tripling headcount this year. As our Customer Success Manager for coworking, flex, and office, you own the operator relationships that turn a single-location pilot into a portfolio rollout, and one agent family into three.

As a Customer Success Manager at Uniti, you'll own our coworking, flex, and office customer relationships from the moment they start a pilot through renewal and expansion. You'll partner with Sales, Implementation, Product, and Engineering to make every operator successful with their first agent — and walk them into the next one. This role exists because flex and office are the verticals where one signed account turns into ten the fastest — multi-location operators, brokerage relationships, and tenant rep networks compound — and the customers we keep and grow this year are the ones who carry us into the broader office market next

• Own the post-sale relationship for every coworking, flex, and office operator on your book — onboarding, adoption, renewal, and expansion.

• Partner with the AE on a clean Sales-to-Implementation handoff, then run the kickoff and pilot phase alongside the Implementation Manager through go-live.

• Monitor agent performance and operator health weekly — call quality, response time, tour-to-membership conversion, broker response, escalations — and surface risks before they become churn.

• Lead renewal conversations and identify expansion paths into additional agent families and additional channels. You own the commercial conversation, not just the relationship.

• Translate what you hear from operators into product feedback that lands with the right people on Product and Engineering. Be the operator's voice in the building.

• Keep internal systems current — health scores, churn risk indicators, expansion forecasts, check-in cadence in Monday.com — so commercial leadership can see the book at a glance.

• Develop real affinity for what coworking, flex, and office operators actually deal with day-to-day. Tour spaces. Sit in on broker calls. Share what you learn with the team.

• Work with sales team on occasional outreach and closing of new accounts

• 3–5 years in Customer Success, Account Management, or Strategic Partnerships at a SaaS or AI company.

• Coworking, flex, or office industry experience is strongly preferred. Time spent operating, selling into, or supporting coworking brands, flex providers, or office operators is the single best predictor of success in this role. Adjacent multi-location real estate experience (multifamily, self-storage, manufactured housing, senior living) is a strong second.

• Strong understanding of the customer lifecycle from pilot through renewal and expansion. You've owned commercial conversations, not just relationship ones.

• Comfort with the stack: a CSP (Catalyst, Vitally, Gainsight) or CRM (HubSpot, Salesforce), a BI tool, and Monday.com or similar.

• Analytical instinct. You can read an operator's adoption and performance metrics — tour conversion, member retention, broker response — and tell us what's actually going on, not just what the dashboard says.

• A track record of running ambiguous customer situations end-to-end — figuring out what's broken, scoping the fix, and bringing the right internal partners in at the right moment.

• Operator background — you've worked at a coworking brand, flex provider, brokerage, or a vertical SaaS that sold into one.

• Familiarity with coworking and flex platforms (Nexudus, OfficeRnD, Optix, HqO) or office PMS systems (Yardi, Entrata, MRI).

• Existing relationships in the flex and coworking community — operators, brokerages, tenant rep networks, GCUC or other industry circles.

• Prior work at an AI-native company where you owned customer success during a category's early growth.

• Startup experience a big plus.

• You want to be at an early-stage startup. You've been in a high-growth environment before and you know what tripling headcount in a year actually feels like.

• You take ownership of large, undefined problems. A multi-location coworking operator escalates two issues from two different community managers in two different cities. You don't wait for a process — you scope the fix, line up Engineering, and own the customer conversation through to resolution.

• You're collaborative and independent. You run your book end-to-end, and you pull in Sales, Implementation, Product, and the CEO at the right moments.

• You're close to the customer. You'd rather walk a flex location and sit in on a tour than watch a churn dashboard. The best ideas about our product come from what operators actually say.

• You ship fast and iterate. You'd rather try a new health-check format this week and refine it next month than spend a quarter designing the perfect one.

• Full medical, dental, and vision coverage.

• Annual learning and wellness stipends.

• Meaningful equity and ownership