Iru

Customer Success Manager, Commercial, EMEA

Reposted 7 Days Ago

Be an Early Applicant

London, Greater London, England, GBR

Hybrid

Junior

Artificial Intelligence • Information Technology • Software

The Role

As a Customer Success Manager at Iru, you will manage a portfolio of commercial customers, drive their onboarding and retention, and collaborate with cross-functional teams to ensure success.

Summary Generated by Built In

About Iru

Iru is the AI-powered security & IT platform used by the world’s fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation—collapsing the stack and giving IT & security time and control back.

Iru is backed by some of the smartest investors in tech—General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction.

The Opportunity

As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform. You will act as a trusted partner, guiding customers to adopt and realize value from Iru’s unified, AI-powered platform.

This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday.

You will operate across multiple markets, balancing scale with regional nuance. Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience.

What You'll Do

Manage a high-volume portfolio of commercial customers across EMEA
Drive onboarding, adoption, and retention at scale
Develop repeatable, segment-based success strategies
Deliver training sessions, webinars, and business reviews
Monitor customer health and proactively address risks
Identify expansion opportunities and partner with Sales
Navigate regional differences across EMEA markets and stakeholders
Collaborate cross-functionally to ensure customer success

What You'll Bring

1–3+ years of customer-facing experience in SaaS or a high-growth company
Experience managing a high-volume book of business
Ability to operate across diverse markets and customer needs
Strong communication and organizational skills
Experience with tools like HubSpot, Zendesk, Jira, or similar
Adaptability and a proactive, customer-first mindset

Benefits & Perks

• Competitive salary

• Hybrid work environment (3 days in office per week)

• 100% private healthcare coverage reimbursement for individual and dependents

• HealthShield Cash Plan

• Nursery Salary Sacrifice Scheme

• Workplace Pension (Employer 4%/ Employee 5% of gross salary)

• 20 days PTO

• Equity for full-time employees

• Iru Wellness Week off first week in July

• Up to 16 weeks paid leave for new parents

• Paid Family and Medical Leave

• Modern Health - Mental Health Benefits - Individual and Dependents

• Fertility benefits

• Working Advantage Employee Discounts

• Gym membership

• In-office lunch stipend provided

• Exciting opportunities for career growth

We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.

At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law. #LI-Hybrid