The Role
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
We are hiring for the BlazerMeter at Perforce is searching for an Customer Success Manager to join the team. Customer Success Managers will partner with Account Executives to build the overall customer relationship, including identifying additional solution sales. This position will work closely with all internal departments for account maintenance and will help identify and drive up-sell and cross sell activities. Will start to work more independently while building relationships across functions such as Sales with Account Executives.
This position will support our BlazeMeter brand.
About You:
You are technically proficient, customer-focused individual who is experienced at managing and growing customer accounts. You are comfortable in renewal conversations including financial terms with a history of meeting renewal and expansion targets. You naturally possess a high level of empathy and pay close attention to the needs of customers, helping them define and measure the value of the implemented solution. You can identify and mitigate risk as well as pull teams together to solve escalations. You have a high standard for excellence and feel a great sense of satisfaction when customers are successful. You can converse effectively with technical customers, economic buyers, internal teams, procurement and executives. You are able to establish yourself as a trusted advisor with any level of resources.
Responsibilities:
- Establish and maintain strong relationships with key stakeholders and decision-makers within assigned accounts to drive product adoption
- Drive expansion and renewal efforts by reinforcing product value, monitoring account health, and forecasting risk.
- Facilitate executive-level engagements such as value assessment and realization, product strategy, business reviews and long-term goal alignment
- Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals
- Partner with the Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of the Product.
- Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), Engineering or others as needed.
- Ensure client reference ability to support the Sales organization in expansions and closing processes
- Track and report on customer KPIs and success metrics to ensure alignment with business objectives
- Stay current on industry trends and competitors, with a strong preference for knowledge in DevOps and Continuous Testing
Requirements:
- Bachelor’s degree in Computer Science or related field
- Experience negotiating and closing customer contracts (renewals & expansion)
- 5+ years of experience in account management/customer success in a software company
- History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Strong understanding of DevOps, Performance/Load Testing and APIs is a must
- Understanding of Service Virtualization, Mobile Testing and CI/CD is a plus
- Exceptional verbal & communication skills, highly organized, collaborative with the ability to summarize the needs of the intended audience
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Must work within a team environment with sales, field services and delivery teams
- Knowledge of customer success tools such as Gainsight and efficient in creating powerpoint presentations
- Must be able to travel at times
Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
www.perforce.com
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The Company
What We Do
The best run DevOps teams in the world choose Perforce to remove bottlenecks to speed up and deliver app experiences that move the needle. With Perforce’s suite of products built to develop and maintain high-stakes applications, companies can finally manage complexity with efficiency, achieve speed without compromise, and run their DevOps toolchains with full integrity. Perforce gives customers a DevOps Edge, from code to business-ready. But at the heart of our success is the people. We are a global community of collaborative experts, problem solvers, and possibility seekers who believe in making work both challenging and fun. Join us and you’ll work alongside the brightest in the business, driving innovation and growing in a career that’s moving in one direction: upward!
