About Solidus Labs
At Solidus, we believe digital assets offer an opportunity to transform finance and make it more inclusive, transparent, and efficient. Our team uses over 20 years of experience developing Wall Street-grade FinTech to build crypto-native market surveillance and compliance infrastructure. Digital asset firms globally use our products to detect, investigate, and report compliance threats, trade manipulation, and fraud in order to protect investors, provide transparency, apply for licensing, and comply with regulation. Our work is key to promoting institutional adoption of digital assets and growing the ecosystem.
Role Overview
As a Customer Success Manager for APAC, you will partner with some of the region’s most innovative exchanges, brokers, fintechs, banks, and digital asset firms. You will serve as a strategic advisor to customers, helping them strengthen their compliance programs, maximize the value of their investment in Solidus Labs, and navigate an evolving regulatory landscape.
This role combines sales, consulting, relationship management, and industry expertise. You will work closely with compliance, surveillance, risk, operations, and executive stakeholders while collaborating internally with Product, Engineering, Sales, and Support teams to drive customer outcomes and long-term growth.
ResponsibilitiesKey Responsibilities:
- Strategic Advisory: Build trusted relationships with APAC executives and compliance leaders, aligning Solidus Labs' solutions with their regulatory goals and industry best practices.
- Adoption & Buissnes Value: Drive product onboarding, configuration, and daily usage, monitoring account health and KPIs to ensure clients maximize their ROI.
- Retention & Growth: Lead success planning and EBRs to secure renewals, while identifying upsell and cross-sell opportunities in collaboration with Sales.
- Customer Advocacy: Act as the voice of the customer internally, partnering with Product and Engineering to influence the roadmap and resolve escalations.
- Industry Leadership: Stay ahead of digital asset, AML, and regulatory trends, representing the company at industry events and guiding clients through emerging risks.
What We’re Looking For
Experience
- 5+ years of experience in Customer Success, Account Management, Consulting, Client Services, or a related customer-facing role.
- Experience supporting enterprise SaaS, RegTech, FinTech, capital markets, or digital asset clients is highly preferred.
- Proven track record of driving customer adoption, retention, and growth within strategic accounts.
Domain Knowledge
- Must have: strong understanding of financial markets, trading workflows, market participants, and the trade lifecycle.
- Nice to have: familiarity with market surveillance, transaction monitoring, AML, fraud detection, compliance operations, or risk management is highly desirable.
- Interest in digital assets, blockchain technology, and the evolving regulatory landscape.
Skills
- Strong consultative, analytical, and problem-solving abilities.
- Ability to translate technical and compliance concepts into business outcomes.
- Excellent communication and stakeholder management skills, including executive-level engagement.
- Comfortable working with data to identify trends, risks, and opportunities.
- Highly collaborative, proactive, and adaptable in a fast-paced environment.
Language
- Must have professional fluency in both English and Mandarin, with the ability to engage customers across the APAC region.
Location
Hong Kong (Remote)
Some regional travel is expected to support customers, industry events, and strategic engagements across APAC.
Skills Required
- 5+ years experience in Customer Success, Account Management, Consulting, or client-facing roles
- Experience supporting enterprise SaaS, RegTech, FinTech, capital markets, or digital asset clients
- Proven track record driving customer adoption, retention, and growth within strategic accounts
- Strong understanding of financial markets, trading workflows, market participants, and the trade lifecycle
- Familiarity with market surveillance, transaction monitoring, AML, fraud detection, compliance operations, or risk management
- Professional fluency in English and Mandarin
- Ability to translate technical and compliance concepts into business outcomes; strong consultative and analytical skills
- Excellent communication and stakeholder management skills, including executive-level engagement
- Comfortable working with data to identify trends, risks, and opportunities
- Highly collaborative, proactive, and adaptable in a fast-paced environment
- Based in Hong Kong (Remote) with ability to travel regionally across APAC
Solidus Labs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Solidus Labs and has not been reviewed or approved by Solidus Labs.
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Affordable Benefits — Employer postings advertise health insurance premiums at no cost for employees and families, signaling low out-of-pocket medical costs. The package also highlights equity, unlimited PTO, and wellness perks as part of total rewards.
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Retirement Support — A “robust” 401(k) match is repeatedly emphasized in recent role descriptions. This focus suggests meaningful long-term savings support as a standard component of the package.
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Fair & Transparent Compensation — Employer-provided salary ranges for specific roles and visible bands on public listings indicate that pay ranges are communicated for some positions. This visibility helps set clearer expectations during hiring.
Solidus Labs Insights
What We Do
The category-definer for crypto-native triple T (T3) market integrity solutions - trade surveillance, transaction monitoring, and threat intelligence.
