The Role
Manage strategic enterprise customer accounts across APAC, leading onboarding, training, adoption, retention, and expansion. Build executive relationships, develop success plans and business cases, conduct QBRs and EBRs, identify churn risks, and coordinate with account management, engineering, product, and support teams. The role requires strong business acumen, technical understanding, and experience managing complex regional accounts with significant annual recurring revenue.
Summary Generated by Built In
About Us
We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.
AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.
Our culture is driven by strong values:
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live as one team, one dream
We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
Key Responsibilities:
- Manage a portfolio of strategic Enterprise clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives
- Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.
- Drive measurable business outcomes, customer retention, and account growth through shared success plans and value-driven engagement.
- Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
- Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
- Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
- Develop deep expertise across multiple products while staying informed on industry trends and best practices.
- Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
- Support the development of customer references and case studies, while providing actionable feedback to help improve Wingify's products and services.
Required Skills & Experience:
- At least 6 years of CSM experience, with 2+ years managing Enterprise/Strategic Accounts (>US$70K ARR/ account)
- Comfortable managing multiple stakeholders across regional and global teams.
- Experience managing clients where Singapore serves as the regional/APAC hub, with stakeholders across markets such as SEA, ANZ, HK, Korea and Japan.
- Demonstrated ability to build relationships beyond day-to-day users and establish C-level/senior executive engagement.
- Able to identify expansion opportunities, cross-sell and upsell based on customer business needs.
- Strong in developing success plans, QBRs/EBRs and executive-level business cases.
- Able to independently manage complex enterprise accounts and drive retention, adoption and growth.
- Comfort in regular Face-to-face meetings in client's office
At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/
Skills Required
- At least 6 years of customer success management experience
- At least 2 years managing enterprise or strategic accounts exceeding US$70K ARR per account
- Experience managing clients with Singapore as a regional or APAC hub
- Experience managing stakeholders across Southeast Asia, Australia and New Zealand, Hong Kong, Korea, and Japan
- Ability to build relationships with C-level and senior executive stakeholders
- Ability to identify expansion opportunities and drive cross-sell and upsell
- Experience developing success plans, QBRs, EBRs, and executive-level business cases
- Ability to independently manage complex enterprise accounts and drive retention, adoption, and growth
- Comfort with regular face-to-face meetings at client offices
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The Company
What We Do
Wingify, doing business as VWO, is an India-based software company that develops technology products for digital experience optimization. Its VWO platform helps fast-growing companies run experimentation and conversion programs, enabling them to build extraordinary digital experiences and improve performance. The company delivers these capabilities through a single platform for websites and digital products, with a remote-first operating model.
