What’s the opportunity? Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.What you'll do:
Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
Identifying growth opportunities within your portfolio
You are customer obsessed, always putting our customers first and being there for them every step of the way
You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers
You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment
Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!
Min 2 to 3 years in a Customer Success/ Account Management role
Based in Shanghai, China.
Min 2 of the last 3 years overachieving goals and targets
A people-first person with growth mindset
An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
The ability to work independently, problem-solve proactively, and collaborate effectively
Comprehension of value-based sales
Discipline in Account Planning, Forecasting, and Quota Attainment
If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.
Skills Required
- Minimum 2 to 3 years of experience in Customer Success or Account Management
- Based in Shanghai, China
- Overachieved goals and targets in at least 2 of the last 3 years
- People-first mindset and growth mindset
- Ability to thrive as a remote employee in a fast-growth business
- Ability to work independently, proactively solve problems, and collaborate effectively
- Comprehension of value-based sales
- Discipline in account planning, forecasting, and quota attainment
- Experience in customer success or customer service
- Background at an HR SaaS company
- Experience working remotely
What We Do
Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes. We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.
