Customer Success Manager - AIoT

EPIC iO Technologies is an international technology-focused company providing the most innovative, IoT, AI, and wireless connectivity solutions for the public and private sectors.

As #OneTeam, we bring together some of the best technology offerings on the market with our growing team. This success is the result of our employees' diverse technical and business expertise, which fuels collaboration and ongoing innovation. We use equal parts innovation, quality, and reliability to create comprehensive, solution-driven product offerings for our customers. Learn more about us at www.epicio.com.

Why join the Epic team?

· Bring your skills and knowledge to an innovative and growing workplace

· Work and collaborate with a team who has become one of the best in the industry

· Use industry-leading technology and the best tools available to ensure success

· Work in a stable industry with strong growth potential

As a Customer Success Manager, you will be on our Customer Success – AIoT team and as a team you’ll work on building the most dynamic and dedicated Customer Success team in the Smart City industry. In this role, you will primarily be the point of contact for our customers, ensuring their success and satisfaction with our products and solutions. You will work to monitor customer relationship, satisfaction and work toward Contract renewals. Additionally, you will work closely with our sales, support, and product teams to guarantee the best possible experience for our customers throughout their lifecycle.

Responsibilities & Tasks

• Delivering and communicating VALUE for our customers, throughout the entire customer journey. 
• Develop a trusted advisor relationship with key customer stakeholders to drive product adoption and ensure they are utilizing all features and functionality effectively.
• Consulting with customer stakeholders to understand their business strategies and goals as well as ensuring EPIC iO delivers value against agreed success criteria. 
• Embracing your passion for helping others solve complex needs by actively providing recommendations to customers for adapting new business processes. 
• Acting as the customer’s advocate internally amongst key business leaders. 
• Building relationships with the key team members while conducting regular check-ins and Quarterly Business Reviews to review customer goals, progress, and satisfaction. 
• Monitor customer health metrics and proactively take action to improve customer satisfaction and reduce churn. 
• Identifying upsell and cross-sell opportunities and collaborate with the sales team, as needed, to expand our footprint within the customer’s organization. 
• Owning the contract renewal processfor your assigned accounts 

Required Qualifications

• Professional, self-motivated, proactive, and results oriented.
• Passion for technology and for being a part of a fast-growing SCaaS company and helping your clients see our value and show their value. 
• Experience and a love for working in a team environment. 
• Demonstrated ability to manage multiple projects and customers simultaneously while paying strict attention to detail. 
• Strong communication and interpersonal skills, with the ability to build rapport and credibility quickly.
• Experience in the Site Security Industry and Access Control. 
• Account Management experience. 
• Comfortable with executive level business key performance indicators and financial metrics. 
• Experience working with CRM software and proficiency with Microsoft Office Suite
• Experience with ChurnZero 
• Comfortable with utilizing Hubspot and Salesforce as a CRM 

EPIC iO Technologies embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.