The Customer Success Manager supports our Customer Success team by helping healthcare clients understand their marketing performance and achieve measurable results.
You’ll work alongside senior Customer Success Managers, learning how to manage client relationships, track campaign progress, and identify opportunities to improve client satisfaction and retention.
This role offers hands-on learning, mentorship, and a clear path to grow into a full Customer Success Manager position.
Roles and Responsibilities- Managing client relationships, day-to-day communication and conduct monthly performance reviews.
- Assist with onboarding new clients and coordinating follow-up actions.
- Prepare and maintain performance reports, dashboards, and client updates.
- Monitor client satisfaction and identify risks or opportunities for improvement.
- Participate in client meetings, take detailed notes, and help with next-step follow-ups.
- Collaborate with internal teams (SEO, content, web, and design) to ensure client deliverables are met.
- Learn to analyze campaign metrics and connect them to ROI-focused insights.
- Document processes and contribute ideas to improve client experience.
- 1–3 years of experience in customer success, account management, or client support (preferably in marketing, SaaS, or healthcare).
- Excellent written and verbal communication skills.
- Organized, detail-oriented, and proactive in follow-through.
- Empathetic and client-focused, with strong listening and problem-solving skills.
- Eagerness to learn marketing performance metrics and tools (Google Analytics, CRM systems).
- Comfortable working in a fast-paced, remote environment.
- Post-secondary education or equivalent work experience.
- Curiosity & Growth: You’re eager to learn and grow with mentorship.
- Proactivity: You take initiative and anticipate client needs.
- Collaboration: You work well with multiple teams and communicate clearly.
- Accountability: You take ownership of your work and follow through with excellence.
- Work From Home: This is a remote-first position, but regular virtual meetings with senior management are expected.
- Availability: Must be able to work within North American time zones.
Compensation
- $55,000 – $65,000 USD annually, with performance-based growth and promotion opportunities.
To Learn More About Us
Click Here to Learn about our businesses: Ekwa Marketing Inc. Is a Canada-based company that provides services to doctors, dentists, plastic surgeons, dermatologists, and other healthcare professionals who dominate internet marketing, social media, mobile, and local search engine results to outclass their competition! https://www.ekwa.com/
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What We Do
We help doctors reach their goals by boosting their patient flow and empowering them to achieve monthly growth through expert digital marketing strategies
