Customer Success Manager
For us to continually succeed in digitising the hair and beauty industry, we’re looking for a Customer Success Administrator ready to support our salon partner base with using our Saas and marketplace, and improve the partner experience. As a CSM, you’ll be responsible for providing exceptional customer service and support where needed to the Customer Success team in the UK&I market at Treatwell.
You will be responsible for:
- Supporting the Customer Success team in providing prompt and quality service, including support with building profiles for our top partners when they join the platform
- Managing live chats within the Saas answering partner queries adhering to agreed SLAs
- Handling queries from other channels, including emails and social media
- Product knowledge: becoming an expert in the product to best support our partners in navigating or making changes on our platform
- Participation in operational projects when needed
About you:
- You’re a problem solver with a keen eye for detail and a passion for processes
- Experience in handling incoming customer queries with the right balance of speed and impact
- A clear communicator with a knack for explaining things in a simple way
- A quick learner who is adaptable to new processes and systems
- A team player, motivated by the success of the team as well as your individual performance
- A process-driven individual who looks for ways to improve existing processes
About Treatwell
Hi, we’re Treatwell. Nice to meet you.
We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.
But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.
If this excites you, we might just have the role for you.
We’ll treat you with:
- 28-days holiday, plus bank holidays
- Monthly £40 Treatwell vouchers so you can treat yourself too
- Mental health support through our partnership with Plumm
- Benefits platform offering cycle to work scheme, high street discounts and other perks
- Growth funds for you to develop and grow with your team
- A beneficial pension scheme and enhanced parental pay & leave policy
- A dynamic organisation with Thursday drinks in the office
Equal Ops
Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.
Skills Required
- Experience handling incoming customer queries via chat, email, and social media
- Ability to work to agreed SLAs and manage live chat support
- Strong verbal and written communication; ability to explain things simply
- Problem-solving mindset with strong attention to detail
- Quick learner, adaptable to new processes and systems; product knowledge development
- Team player motivated by team and individual performance; process-driven with improvement focus
What We Do
At Treatwell, we’re on a mission to digitally revolutionise the hair and beauty community. We’re the industry’s smartest salon management software, all connected to Europe’s No.1 booking platform. We work with over 55,000 salon partners across 13 countries, processing up to 1 million bookings every month. We empower hair, beauty and barber pros to do bookings and business well - connecting salon professionals with treatment-loving clients seamlessly. We’re a team of passionate and brilliantly talented people. Together, we're working to bring the hair and beauty industry online; giving everyone the freedom to book the perfect salon experience - at any time or place. But getting there means constantly evolving our team, and you might be the perfect addition. Our company values (Ambition, Speed, Collaboration & Impact) are the foundation and driving force of everything that we do. Staying true to these values empowers us to build a successful business that has a positive impact on our employees, our partners and our industry. Want to know more about Treatwell? Take a look at our careers page
