We are seeking an experienced and customer-focused Customer Success Manager to lead our customer service team in the solar energy sector. The ideal candidate will ensure our customers have a seamless experience from installation to long-term service, helping build trust and loyalty in our renewable energy solutions.
Key Responsibilities:- Lead and manage the customer service team, ensuring prompt and professional support.
- Enhance the customer journey by providing guidance and resolving escalations.
- Monitor customer satisfaction, retention, and service quality metrics.
- Collaborate with operations, sales, and technical teams to address customer concerns.
- Develop strategies to improve customer engagement and long-term relationships.
- Educate customers on solar solutions, processes, and post-installation support.
RequirementsRequirements:
- Prior experience in Customer Success / Customer Service / Account Management.
- Experience in the solar or renewable energy industry is highly preferred.
- Strong leadership, communication, and problem-solving skills.
- Customer-first mindset with ability to manage escalations.
- Comfortable working 12 PM – 9 PM Pacific, 6 days a week.
Benefits
Opportunity to lead customer success in a growing solar company.
Growth-oriented and supportive work environment.
Chance to contribute to a sustainable future through renewable energy.
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What We Do
We specialize in delivering cutting-edge solutions tailored to meet the unique needs of our clients. With a passion for excellence and a commitment to customer satisfaction, we strive to exceed expectations in every project we undertake
