The Role
The Customer Success Manager fosters client relationships, drives renewals and upselling, measures account health, and ensures customer satisfaction while managing multiple priorities.
Summary Generated by Built In
The Customer Success Manager is responsible for building strong client relationships, ensuring customer satisfaction, and driving account growth through renewals, upselling, and proactive engagement. This role requires strong communication, organizational, and problem-solving skills to deliver exceptional customer experiences while collaborating cross-functionally in a fast-paced environment.
Major Responsibilities:
- ● Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
● Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
● Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.
● Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.
● Solid organizational skills to initiate, establish and relentlessly pursue tasks● Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture● Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes● Ability to positively adapt to change in a highly dynamic work environment
Education and Experience:
- 2+ years of experience in account management, customer success, sales, or a related role.
- Experience with sales prospecting, account management, and sales processes.
- Strong communication and presentation skills.
- Proficiency with Google Workspace, Excel, and PowerPoint.
- Strong analytical and problem-solving abilities.
- A continuous learner, focused on developing win-win outcomes for clients and the company.
Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Skills Required
- 2+ years of experience in account management, customer success, sales, or a related role.
- Experience with sales prospecting, account management, and sales processes.
- Strong communication and presentation skills.
- Proficiency with Google Workspace, Excel, and PowerPoint.
- Strong analytical and problem-solving abilities.
- A continuous learner, focused on developing win-win outcomes for clients and the company.
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The Company
What We Do
Emsi Burning Glass is now Lightcast. Our name is new, but our dedication to providing the world’s best data-driven talent strategies remains the same. We’re going to continue bringing clarity to the labor market, guiding our customers through a complex and changing world and giving them the competitive advantage they demand. Our mission is to unlock new possibilities in the labor market.
