Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Job Description
At Nexthink, we aim to nurture young talent, support the next generations, and offer a 6-months internship in a 5-stars program where future professionals can join us and develop their careers in a fast-growing, fast-paced company with a disruptive and innovative product, within a collaborative environment of continuous learning. That's why we want to bring a future intern colleague in our CSM team, who will learn and contribute by closely collaborating with this team.
A Customer Success Manager (CSM) Intern supports the CSM team in ensuring customer satisfaction and success. In addition, the role will support improvement in overall CSM operations (Gainsight, Reporting, Presentation Templates, etc.).
Your responsibilities will include:
- Customer Journey: Assist in documenting the lifecycle of a customer and key use cases and workshops to support setting up the customer for success.
- CSM Operations: Support the team in creating operational efficiencies
- Documentation: Assist in creating and updating customer success documentation and resources.
Qualifications
- Educational Background: Bachelor’s degree in Business Administration, Sociology or related fields (having experience in Big Data projects will be a plus), computer sciences or similar IT fields.
- Communication Skills: Strong verbal and written communication skills (english – mandatory and spanish).
- Time Management: Ability to manage time effectively and prioritize tasks.
- Interpersonal Skills: Strong interpersonal skills to build and maintain customer relationships.
- Technical Proficiency: Strong skills in Powerpoint and Excel.
Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
What the Team is Saying
What We Do
At Nexthink. we’re not just the leader in the digital employee experience management category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT progress from reactive problem-solving to proactive optimization.
We’re growing our teams around the world to create, scale, market, sell, and develop the future of digital employee experience to help IT teams everywhere delight people at work.
We are 1,000+ employees strong in 9 offices worldwide, across 8 different time zones, speaking 60+ languages. We are passionate about technology, we are category disruptors, and we are motivated by the impact of our work on our end customers. We don’t take ourselves too seriously, and we wake up every day excited about shaping the way employees experience their digital workplace. Sound like you? Let’s talk!
Why Work With Us
Nexthink has a clear mission to delight people at work. That means the teams who rely on our products, the businesses we serve, and most importantly our own Nexthinkers. We’re guided by our values. We are positive, we get things done, we work as one team, and we keep growing. These values steer our decisions to continue to push innovation.
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Nexthink Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We all have different preferences & arrangements allowing us to do the best work possible. Each team needs to have an open conversation to determine.
