Customer Success Management Intern (Digital ads, SaaS Platform - AIXPERT)

Posted 8 Days Ago
Be an Early Applicant
Taipei City, TWN
In-Office
Internship
Artificial Intelligence
The Role
Support AIXPERT SaaS clients throughout the contract lifecycle by building relationships, planning and managing digital marketing campaigns, troubleshooting implementations, providing first-line technical support, reporting results, and identifying account growth, renewal, customization, and upsell opportunities. Collaborate cross-functionally to resolve issues and help clients expand product adoption.
Summary Generated by Built In

【About Appier】

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier 's mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.
【About the role】
We are seeking for an intern for AIXPERT product team in Taiwan. He/She will cultivate strong relationships with our new and existing clients and assist them in strategizing and plan digital marketing campaigns to meet their goals.
【Responsibilities】

  • Cultivate strong relationships with clients.
  • Identify key account growth opportunities with key stakeholders.
  • Strategize and plan digital marketing campaigns to meet clients goals.
  • Manage campaign launch and ongoing operations, including market research, troubleshooting, budget management and reporting.
  • Assist clients to expand their usage and adoption of enterprise solution.
  • Provide resources to answer clients’ questions, identifying needs for account customization and further implementation where applicable.
  • Perform service delivery and first line technical support for the product implementation.
  • Discussing the product definition, implementation, operation and clarifying issues with the customer.
  • Assist in renewing client contract and cultivate upsell opportunities.
  • Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.
  • Fully understand client requests, documenting and engaging appropriate resources.

【About you】

  • Have related experience or knowledge in digital marketing.
  • Experience on operating Google Ads, Facebook, Apple Search Ads.
  • Performance marketing or App optimization experience is a plus.
  • Good at problem solving and cross-functional collaboration.
  • Logically thinking and possess good time management abilities.
  • Requires a combination of strong analytical and communication skills, with some technical understanding.
  • Detail-oriented with good organization.
  • Able to work independently in a fast-paced environment.
  • Fluent English is preferred.
  • Fluent Japanese or Korean is a BIG plus!

#L1-JC1

Skills Required

  • Related experience or knowledge in digital marketing
  • Experience operating Google Ads, Facebook Ads, and Apple Search Ads
  • Strong problem-solving skills and cross-functional collaboration ability
  • Logical thinking and good time management abilities
  • Strong analytical and communication skills with some technical understanding
  • Detail-oriented with good organizational skills
  • Ability to work independently in a fast-paced environment
  • Fluent English
  • Performance marketing or app optimization experience
  • Fluent Japanese or Korean
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The Company
HQ: Taipei
642 Employees
Year Founded: 2012

What We Do

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

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