Customer Success Leader - Onboarding

NexHealth is looking for a customer-oriented leader to drive successful onboarding experiences for both existing and new customers. An operational manager who can hire, train, and retain an exceptional high volume team. Someone who possesses strong, data-driven leadership skills with a quantitative and analytical approach to planning and problem solving. A cross-functional partner to speed up hand off points and reduce team-to-team friction. Someone who builds processes where needed and scales judgment to handle ambiguity.

What You’ll Do:

• Build, lead, and retain a world-class team.
• Scale a smart, customer-oriented organization to rapidly deliver the best in class support to our customers.
• Anticipate needs and structure of the organization as our company engages in our next phase of growth.
• Provide actionable and ongoing career development for your team.
• Be a resource and connection for the rest of the organization. (Product, Engineering, etc...)
• Drive operational practices to track performance of teams and individuals.
• Be a role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.

What You’ll Bring:

• Senior Manager experience – Proven ability to lead a high-volume team managing multiple concurrent projects, including 2-3 years of leadership/management experience.
• Operational mindset – Must be able to design, implement, and enforce scalable, streamlined processes that drive efficiency and compliance.
• Cross-functional leadership – Ability to collaborate across teams, reduce process friction, and align onboarding with broader business goals.
• Performance management expertise – Skilled in coaching, up-skilling, and ensuring consistent, high-quality customer interactions.
• Business consultative mindset – Strong ability to coach and enable Onboarding Managers to lead strategic conversations with customers. This includes:

NexHealth Values

• Solve the customer’s problems, not yours
  When making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do
  As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace. 
• Take ownership
  Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what’s on your mind, with positive intent
  Be direct, proactive, transparent, and frequent in your communication. 
• Default trust
  As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles
  We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions. 

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].