About Yusudi
Yusudi is a sales enablement community focused on fostering long-term partnerships with high-potential talent and businesses to drive growth. Established in 2016, Yusudi offers three main services: a sales academy to help graduates develop sales skills and connect them with job opportunities, a sales development service to improve sales teams' performance, and recruitment services to help companies hire top sales talent. The company also facilitates the Africa Sales Community, a platform for salespeople to network and share experiences. To date, Yusudi has collaborated with over 500 companies and engaged thousands of professionals, promoting a positive, fulfilling approach to sales.
Role Summary
This role is pivotal in driving customer satisfaction, repeat business, and developing high-performing sales teams. As a Customer Success Lead, you will shape long-lasting client relationships and empower sales teams, making a tangible impact on Yusudi’s growth and reputation as a trusted sales enablement partner.
Roles & responsibilities will include;-
A)Customer Success
As a Customer Success Lead, you will be a strategic partner for Yusudi’s customers at every stage of the buying process.
Responsibilities:
Establish clear client retention goals, adhering to customer lifetime value targets.
Build customer loyalty and reduce client churn rates.
Manage Yusudi’s customer relationships, including scheduling periodic client meetings as required.
Assist customers in setting up and navigating services once handed over by sales or delivery teams.
Promote the value of Yusudi’s services and brand by fostering a positive customer experience.
Review and address customer complaints or concerns to improve their experience.
Support the sales team with upselling, repeat business, and cross-selling services by building close client relationships.
Drive revenue through repeat business opportunities.
Administer client surveys to evaluate Yusudi’s level of service across all product lines.
Maintain updated records of coaching notes and learning materials on Yusudi’s database.
B) Coaching
As a sales coach, you help the sales teams of an organization improve their sales skills to boost company performance by maximizing the sales team’s performance.
Responsibilities
Act as an accountability partner for salespeople, providing guidance and materials to cope with job-related challenges.
Onboard new salespeople and companies to Yusudi’s coaching plan, ensuring a smooth transition.
Organize tripartite sessions and complete onboarding procedures.
Identify individual and team learning needs.
Develop learning materials, including presentations, sales scripts, and videos.
Gather feedback on learning programs from trainees and partner companies.
Set monthly learning and development objectives for the sales team.
Maintain updated coaching notes and learning materials.
Evaluate employees’ performance after each coaching session.
Collect feedback on trainees and recruitment candidates from partner companies.
Handle offboarding conversations with both clients and trainees post-placement.
RequirementsRequirements and skills
Proven experience in a client-facing role, sales coaching, or training.
Strong track record of building and maintaining positive business relationships.
Experience working with brand image and promoting value through customer experience.
Exceptional communication and interpersonal skills, with the ability to motivate and inspire.
Strong accountability and organizational skills.
Experience managing diverse groups and delivering training to meet company standards.
Familiarity with role-playing activities and e-learning platforms.
Hands-on experience creating presentations (e.g., videos, slides, sales scripts).
Competence to build and manage interpersonal relationships at all organizational levels.
Proficiency in CRM tools and data analysis tools.
Knowledge of Learning Management Systems (LMS) is an added advantage.
Skills Required
- Proven experience in a client-facing role, sales coaching, or training
- Strong track record of building and maintaining positive business relationships
- Experience working with brand image and promoting value through customer experience
- Exceptional communication and interpersonal skills, with the ability to motivate and inspire
- Strong accountability and organizational skills
- Experience managing diverse groups and delivering training to meet company standards
- Familiarity with role-playing activities and e-learning platforms
- Hands-on experience creating presentations (e.g., videos, slides, sales scripts)
- Competence to build and manage interpersonal relationships at all organizational levels
- Proficiency in CRM tools and data analysis tools
- Knowledge of Learning Management Systems (LMS) is an added advantage
What We Do
Yusudi is a sales enablement organization and social enterprise focused on transforming sales careers for youth across Africa by providing skills training, recruitment, and career support.
