Customer Success Lead

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We are looking for a Customer Success Lead to lead our Japan’s Customer Success function. 

What makes the Similarweb Customer Success team awesome?

• At Similarweb you have the opportunity to work with the world's biggest brands and offer solutions that have the power to have a huge impact on their business
• As part of our GTM team you will work alongside the industry’s top talent where you will have opportunities for ongoing learning and professional development
• You’ll be working at the forefront of marketing technology and big data - where the product is constantly evolving and getting better and better with each new iteration.
• You get to have a direct impact on the success of the company by strategically helping clients win their market

As a Customer Success Lead at Similarweb you will develop and manage a high-performing team to exceed our ambitious targets. The team works with prospective and existing clients to understand their business objectives and can effectively communicate the value proposition of Similarweb’s software-as-a-service (SaaS) platform, service, and data offerings.

This is the perfect role for someone who has: 

• Experience building and growing customer success teams at a SaaS company or an agency.
• Led Customer Success Teams: CSMs that run the day-to-day needs of an account to ensure users are getting maximum value from our solutions (success planning, QBRs, usage monitoring etc) to drive maximum revenue retention.
• Experience in digital marketing and/or consulting
• Collaborated with diverse multinational and global enterprise-level companies.
• Experience collaborating with both new business and growth teams. Specifically, understand the lifecycle of SaaS customers and the key roles necessary to support such customers.
• Led teams of 5-10 people.
• A desire to create and nurture strong client relationships.
• Ability to manage a diverse team of individuals. This includes early-stage career individuals who are eager to grow and develop as well as senior team members who need less management and more support and teamwork to execute their objectives.
• Team player.  Looking for someone who enjoys working as part of a team.  Experience leveraging remote resources and working with company resources outside their market as well as rolling their sleeves up and getting involved where needed. 

What will I bring to the team?

• 5+ years experience in leading customer-facing organizations
• Ability to manage influence through persuasion, negotiation, and consensus-building
• Ideally combined background of post-sale and sales experience
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills

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