Responsibilities
- Own the end-to-end customer relationship post-sale: onboarding, activation, engagement, and retention
- Serve as the strategic point of contact for clients, providing guidance, troubleshooting, and support
- Collaborate with product and engineering to represent the voice of the customer and influence roadmap decisions
- Build scalable playbooks and processes to streamline customer success operations
- Drive usage, adoption, and satisfaction through proactive outreach and education
- Identify expansion opportunities and partner with sales on upsells and renewals
- Monitor key health metrics and act quickly to prevent churn or friction
- Create feedback loops to help improve our product and client experience
Requirements
- 4+ years of experience in a customer success, account management, or client-facing role — ideally in fintech, SaaS, or infrastructure platforms
- Proven track record managing strategic accounts or complex customer relationships
- Strong communication skills and ability to simplify technical concepts for non-technical stakeholders
- Experience working cross-functionally with product, sales, and engineering teams
- Comfortable in a fast-paced, high-growth environment where ambiguity is the norm
- Empathy, resourcefulness, and a relentless drive to make customers successfulBe multi-lingual with strong English with Spanish and / or Portuguese a long with having experience with international clients
- Having worked in an autonomous role, working as a key individual contributor and supporting our growth with building out the team
Bonus Points
- Experience with APIs, embedded finance, or financial infrastructure products
- Previous startup or early-stage experience
- Familiarity with compliance or regulatory landscapes in finance
What we offer
- Competitive salary + meaningful equity
- Remote-first team with flexible work culture
- Health, dental, and vision benefits
- Opportunity to shape the future of financial technology
- A collaborative, curious, and mission-driven team
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What We Do
Conduit is a better way for global businesses to simply and cheaply move money and grow money with faster speed, better visibility and fewer steps than traditional payment rails. With a Conduit account, global businesses can swap between local fiat (>25 local currencies supported), digital assets (e.g., USDC, USDT), and U.S. Dollars (USD) to make seamless cross-border commercial transactions, earn yield on tokenized bonds such as U.S. treasury bills or energy contracts, and hold digital assets. Conduit gives global businesses an early-mover advantage to maximize new financial opportunities to make cross-border B2B payments and settle invoices simply and efficiently -- including to & from U.S. companies without requiring a U.S. entity or U.S. bank account. The Conduit payments dashboard offers businesses a simple, elegant, and intuitive dashboard to make cross-border payments today. Get started at conduit.fi
