This is a remote position.
About thinkbridge
thinkbridge builds the business systems growing companies run on: ERP replacements, connected systems, AI agents inside real workflows and modernized legacy software. We have built custom software for growing companies for more than 12 years.
Today we deliver every system with thinkOne, our method that pairs our experts with our agentic engineering and delivery platform. The platform writes much of the code. Our people understand the client's business, work out the right solution and take it to production. A typical system goes live in about four months. Our commitments to clients are written into the contract before a build starts.
Why work at thinkbridge
- About 80% of the job is thinking and problem solving: the rest is building.
- Our clients stay with us for four to five years on average, so you get to know their business well.
- Part of the working week is set aside for learning, so it doesn't eat into your evenings.
- You can move into a different role inside thinkbridge.
- We are Great Place to Work Certified and have an employee NPS above 90. See what our people say and the industry firsts behind our certification.
Benefits built for remote-first work
- Work from anywhere.
- Shape your day around your life, as long as the work lands on time.
- Take time off when you need it.
- A work laptop of your own, set up the way you like it within our security guidelines.
- Weeks when the team gets together in person to work side by side.
- Learning time in working hours, and paid certifications.
Five values guide how we build for clients and how we work with each other: Outcomes, Quality, Accountability, Communication and Care.
In practice:
- We take software to production.
- We check our work before anyone else has to.
- We stand by our commitments.
- We keep people informed in plain language.
- We treat a problem as ours to solve.
We hire curious people who own the outcome. Meet the team that leads thinkbridge.
Requirements
About Role
- Own the end-to-end relationship with key internal stakeholders (finance, HR, sales, delivery, and other business functions) who depend on Modern Business Systems platforms.
- Act as the primary point of contact for stakeholder requests, escalations, and feedback, ensuring nothing falls through the cracks.
- Partner with engineering leads to translate business needs into clear, prioritized requirements for the team's roadmap.
- Track and report on stakeholder satisfaction, adoption, and outstanding pain points; bring this feedback into planning cycles.
- Set and manage expectations around delivery timelines, incident resolution, and change communication with business stakeholders.
- Run regular check-ins, business reviews, and roadmap updates with key stakeholder groups.
- Coordinate with the Care/Production Support function to ensure major incidents are communicated clearly, and follow-ups are closed with affected stakeholders.
- Identify recurring friction points between the business and the systems team and drive process or communication improvements to address them.
- Grow assigned accounts by working with key client stakeholders, including executive sponsors, finance and operations leaders, and IT owners, to uncover new opportunities.
- Plan and execute quarterly business reviews (QBRs) that report on realized value, surface open issues and risks, and set priorities for the following quarter with client leadership.
- Champion the voice of the internal customer within engineering discussions, without losing sight of technical and delivery realities.
Requirements:
Must have skills:
- 5–8 years of experience in customer relationship management, technical account management, delivery/program management, or a similar stakeholder-facing role within a technology or engineering organization.
- Demonstrated record of upselling and expanding accounts through relationship cultivation, including ownership of or contribution to an expansion pipeline.
- Experience preparing and leading QBRs with client executives, with the ability to connect delivery progress to commercial outcomes.
- Proven ability to manage relationships with multiple stakeholder groups simultaneously, including at senior/leadership levels.
- Strong communication skills — able to translate technical details for business audiences and business contexts for engineers.
- Experience setting and managing expectations around delivery timelines, incidents, and change communication.
- Comfort working with ticketing, roadmap, and reporting tools (e.g., Jira, Confluence, or similar) to track requests and commitments.
- Ability to read data and metrics (satisfaction, adoption, incident trends) and turn them into clear narratives and action items.
- Sound judgment for balancing stakeholder requests against technical feasibility and team capacity.
Good to Have:
- Prior experience working with or alongside internal business systems (CRM, ERP, HRIS, finance platforms).
- Familiarity with ERP implementation lifecycles, from design and build through go-live and post-deployment support.
- Basic technical fluency (APIs, integrations, data flows) is sufficient to hold credible conversations with engineers.
- Experience in a shared-services, platform, or internal-tools organization rather than a purely external-facing product team.
- Familiarity with incident management and SLA frameworks.
- Exposure to change management or adoption/enablement programs for internal tools.
there's a new way there.™
Benefits
Benefits built for remote-first work
- Work from anywhere.
- Shape your day around your life, as long as the work lands on time.
- Take time off when you need it.
- A work laptop of your own, set up the way you like it within our security guidelines.
- Weeks when the team gets together in person to work side by side.
- Learning time in working hours, and paid certifications.
Skills Required
- 5-8 years of experience in customer relationship management, technical account management, delivery or program management, or a similar stakeholder-facing technology role.
- Demonstrated success upselling and expanding accounts through relationship cultivation and expansion pipeline ownership or contribution.
- Experience preparing and leading quarterly business reviews with client executives and connecting delivery progress to commercial outcomes.
- Ability to manage multiple stakeholder groups simultaneously, including senior and executive-level relationships.
- Strong communication skills, including translating technical details for business audiences and business contexts for engineers.
- Experience managing expectations around delivery timelines, incidents, and change communication.
- Comfort using ticketing, roadmap, and reporting tools such as Jira and Confluence.
- Ability to interpret satisfaction, adoption, and incident metrics and convert them into narratives and action items.
- Sound judgment balancing stakeholder requests against technical feasibility and team capacity.
- Experience with internal business systems such as CRM, ERP, HRIS, or finance platforms.
- Familiarity with ERP implementation lifecycles from design and build through go-live and post-deployment support.
- Basic technical fluency in APIs, integrations, and data flows.
- Experience in a shared-services, platform, or internal-tools organization.
- Familiarity with incident management and SLA frameworks.
- Exposure to change management or adoption and enablement programs for internal tools.
What We Do
The year was 2014. Software development was becoming increasingly commoditized. Speed and cost issues were taking priority over strategy, execution, and long-term scalability. Growth-stage companies were getting caught in the middle of it all. If they turned to one of the many smaller dev shops that emerged, they wouldn’t get the strategic capabilities and thinking needed to make their project successful. But if they went with a big consulting firm, the costs would be prohibitive. That’s when a group of consulting and technology veterans came together over a new idea for software development. They knew that developers would get better results if they had more time to think through their projects before rushing straight to coding. And they wanted to start an employee-focused company that was all about enabling developers to do their best work. So they created a new model for outsourced development where developers would spend 80% of their time thinking about the solution and 20% coding it. This would give smaller companies the strategic thinking needed to compete with much larger corporations. Today, thinkbridge is how mid-market companies turn into tech disruptors, drive growth, and increase their valuations. Middle market leaders are no longer stuck between the limitless costs of big consulting firms and the limited capabilities of smaller dev shops. With a unique “think bigger, move faster, go further” approach to technology innovation, thinkbridge has achieved a client NPS rating in the 90s and a client retention rate of over 90%. thinkbridge. There’s a new way there Think Bigger | Move Faster | Go Further
