Customer Success Lead

Posted 7 Days Ago
Be an Early Applicant
New York, NY, USA
In-Office
110K-150K Annually
Mid level
Professional Services • Consulting
The Role
Own strategic relationships with schools and districts, grow referrals, and serve as a primary partner contact. Build customer success playbooks, health metrics, dashboards, and automated workflows using AI tools. Coordinate with operations, product, growth, and clinical teams while coaching colleagues. The role focuses on managing high-volume non-enterprise accounts, driving growth and upsell goals, and establishing customer success processes in an early-stage environment.
Summary Generated by Built In

About the company

Our client is a healthcare company.

The role

Raydar is recruiting for this opportunity through the Paraform network. The position is with our client. Own strategic school partnerships while building the playbooks, metrics, and workflows of a customer success function.

What you'll do

- Manage school and district relationships and serve as a primary partner contact.

- Grow referrals by helping partners identify students who could benefit from services.

- Build success playbooks, health metrics, and dashboards.

- Automate repetitive workflows with AI tools.

- Coordinate with operations, product, growth, and clinical teams and help coach colleagues.


Requirements

What we're looking for

- 4 to 5 or more years of professional customer-facing experience in sales, customer success, or business development.

- Experience managing a high-volume book of non-enterprise accounts and owning growth or upsell goals.

- Early-stage experience building processes with limited resources.

- A bachelor's degree and strong relationship-building and communication skills.

- Ability to turn data into decisions and use AI to improve workflows.

- Interest in children's access to mental healthcare.

Bonus points

- Education technology, K-12, or school partnership experience.

- Experience spanning sales and customer success.


Benefits

Compensation and benefits

- Base salary: USD 110,000 to 150,000 per year.

- Equity: Competitive equity.

- A variable bonus of USD 10,000 to USD 20,000 is listed in addition to base salary.

Location and work model

- Hybrid with three days per week in the SoHo office in New York City. Relocation candidates are considered.

Skills Required

  • 4 to 5 or more years of professional customer-facing experience in sales, customer success, or business development
  • Experience managing a high-volume book of non-enterprise accounts
  • Experience owning growth or upsell goals
  • Experience building processes in an early-stage environment with limited resources
  • Bachelor's degree
  • Strong relationship-building and communication skills
  • Ability to turn data into decisions
  • Ability to use AI to improve workflows
  • Interest in children's access to mental healthcare
  • Education technology, K-12, or school partnership experience
  • Experience spanning sales and customer success
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The Company
28 Employees
Year Founded: 2021

What We Do

Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.

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