Company Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.
More about our mission.
Job Description
About the role:
We’re seeking a brilliant, driven Customer Success Lead to build and lead our North America/APAC CSM team. The team is focused on helping our Wise Platform partners scale their API integrations successfully. The key areas they work on includes improving contact rates, ensuring seamless payments, minimizing issues, and automating invoicing. You will work with various departments globally to enhance partner satisfaction and success.
This role will give you the opportunity to lead a team that:
- Builds Strong Partner Relationships. The team manages and improves operational relationships with partners. They are the main point of contact for resolving issues and finding ways to remove obstacles to their growth. They lead meetings, manage stakeholders, and provide effective solutions.
- Scales Partner Operations. The team develops and oversees plans that help partners get the most from Wise. They use data to identify areas for improvement and ensure both partners and internal teams meet their goals.
- Improves Product Operations. The team analyzes data to understand challenges in partner operations caused by deficiencies in our product operations. They work with internal teams to negotiate and implement solutions on a wider scale that enhance the experience for partners.
- Implements Technical Solutions. The team works with partners to agree on the use of APIs and webhooks that streamline processes. They help partners adapt to these changes and ensure they are technically equipped.
- Improves the Quality of Services. The team assesses the quality of support provided to partners, aiming to better solve their issues and decrease contact frequency. They gather feedback and implement changes to enhance our services.
About you:
- You have at least 2 years in a leadership role, ideally in payments, tech or fintech
- You have built or scaled a customer success team, focusing on reducing costs by removing operations problems at the core
- You are experienced in influencing internal teams to prioritize improvements that have a positive impact on partners/clients
- You’ve worked with enterprise partners/clients before, lead meetings, managed QBRs and have been a main point of contact to partners/clients
- You’re skilled at analyzing data to prioritize important improvements for partnerships and internal processes
- You’ve successfully delivered impactful projects that improved business processes and reduced costs for your company and the partners/clients
- You are creative at solving problems and can navigate challenges to secure agreements across cross-functional teams
Click HERE for more info on our benefits (Austin)
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Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We’re proud to have a truly international team, and we celebrate our differences.
Every Wiser should feel that they can be themselves at work.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.
Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global minimum of 33 paid days off (36 in U.S. hubs) plus a 6‑week paid sabbatical every four years and extras like volunteer or “Me” days indicate substantial time‑off depth.
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Parental & Family Support — A global minimum of 18 weeks fully paid parental leave for birth or adoption after one year, along with adoption and fertility support, underscores robust family support.
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Flexible Benefits — Work‑from‑anywhere up to 90 days per year after six months and flexible working principles provide notable geographic mobility and scheduling latitude.
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
