At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent RegularJob Description:
Customer Success – Large Accounts manages strategic enterprise accounts, ensuring long-term client satisfaction, platform adoption, and ongoing expansion. This role supports clients in maximizing the engagement impact of their benefit programs and leads renewals, expansion planning, and re-bids in coordination with the Tender Specialist.
🚀 Your next challenge (Mission, main goals)
What you’ll be doing: (Main duties and activities which define the job, reponsibilities and its interactions)
Manage and nurture relationships with existing clients through Teams, phone calls, or on‑site meeting as required by commercial needs.Identify opportunities to upsell and cross-sell products and services.Conduct regular client reviews and satisfaction assessments.Collaborate with sales and account management teams to address client needs.Provide clients with updates on new products and services.Prepare and present reports on client relationship metrics and performance.
🌟 You’re a match:
Education Requirements:
Bachelor’s degree in Business Administration, Marketing, or a related field.
- Work Experience Requirements:
4-8 years of experience in client relationship management (large company) or a related field.
- Languages:
Spanish and English fluent
- Competencies:
Result-driven
Ability to work under pressure
Persuasive communication
Active listening
Resilience and tolerance for rejection
Negotiation
Planning and organization
Customer‑centric mindset
Proactivity
Adaptability
🔎 To get this challenge
- Video call or face to face with Recruiter/HRBP
- Video call or face to face with Sales Manager
- Video call or face to face with Sales Director
🏅 Your team
CS Large Team
📍 Your Location:
Madrid (SP)
☀️ Happy at work
- A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
- A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
- An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.
Why join Pluxee?
Join an inclusive team
Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
Turn inspiration into possibility
Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
Make a positive impact
Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
Grow with us
Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.
Skills Required
- Bachelor's degree in Business Administration, Marketing, or a related field
- 4-8 years of experience in client relationship management at a large company or a related field
- Fluent Spanish and English
- Result-driven, customer-centric, proactive, adaptable, and resilient
- Persuasive communication, active listening, and negotiation skills
- Planning and organization skills
- Ability to work under pressure
What We Do
The leading global employee benefits and engagement partner that opens up a world of opportunities to help people enjoy more of what really matters We believe that living life to the full means making the most of every moment and sharing experiences with the people we care about. To make these experiences meaningful, fulfilling, and personalised, we combine our 45+ years of experience with the agility and energy of a new digital brand. The result is an exciting mix of 250+ products that give employees more freedom in the choices they make every day across 31 countries – from restaurant meals to culture, incentives, and gift vouchers. Are you looking to shape the future of employee benefits and engagement? Get in touch directly with our teams at: [email protected]
