At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Your Role:
We are looking for a motivated Customer Success Intern to join our dynamic Customer Success team. This internship offers a unique opportunity to gain hands-on experience in customer engagement, obtain valuable feedback, and relationship management. You will assist in ensuring our customers achieve their desired outcomes with our products and services. You will also work hand in hand with our dedicated Customer Success Managers to create a stronger overall customer experience.
Your Impact:
- Customer Support: Assist the Customer Success team in responding to customer inquiries, scheduling team meetings, and providing timely solutions to their issues.
- Onboarding Assistance: Support the customer during their onboarding experience through education of resources, scheduling training sessions, and ensuring a smooth transition.
- Feedback Collection: Gather and compile customer feedback to help identify trends and areas for improvement.
- Data Entry and Analysis: Maintain customer records in our CRM system and assist in tracking customer engagement metrics.
- Collaboration: Work closely with other teams (Sales, Renewals, Support, Product, Marketing etc.) to enhance customer experience and contribute to cross-functional alignment.
- Project Support: Assist in various customer success initiatives and projects as assigned.
Your Experience:
- Currently pursuing a degree in Business, Communications, Marketing, or any related field.
- Strong communication skills, both verbal and written.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM software (e.g., Salesforce, Gainsight, NetSuite) is a plus.
- Will be following a Hybrid work schedule.
- A proactive attitude and a willingness to learn in a fast-paced environment.
Benefits
- Hands-on experience in customer success and relationship management.
- Mentorship and guidance from experienced professionals.
- Flexible working hours in a hybrid work environment.
- Opportunity to develop valuable skills and gain insights into customer success strategies.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
Top Skills
What We Do
SolarWinds is a leading provider of powerful and affordable IT management software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructures, and applications; whether on-premises, in the cloud, or via hybrid models. We continuously engage with technology professionals—IT service and operations professionals, DevOps professionals, and managed services providers (MSPs)—to understand the challenges they face in maintaining high-performing and highly available IT infrastructures and applications. The insights we gain from them, in places like our THWACK® community, allow us to solve well-understood IT management challenges in the ways technology professionals want them solved. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in solutions for network and IT service management, application performance, and managed services.
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