Passionate about driving results? Be ready to leave your mark.
At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our Industry can do.
Discover extraordinary* every day.
The impact you'll have
- You will manage a variety of customer claims (national and international).
- You will manage different kinds of supplier claims related to some specific plants
- You will be key in the implementation of corrective actions with suppliers
- You will propose and implement internal corrective actions, process improvement in collaboration with the quality plant manager.
- You will do the management of KPI's reporting in line with company standards
- You will be continuously interfacing with Customer Service and Sales aiming to satisfy the customer’s needs at their best
- You will also visit customers and suppliers to solve problems or develop the right activities to solve the claim
- You will technically support customer requests channeled through technical sales
- You will manage the CST portal for all the customer’s requests
- You will establish and develop a strict relationship with clients to develop a grade of customer intimacy, in all your activities
The attitudes and skills we’re looking for
- You have obtained a Bachelor or Master of Science in Engineering will be considered a plus
- You have at least 5 years of experience in the industrial sector. Experience in the technical field.
- You are strongly analytical and have problem-solving capabilities.
- You have strong relational skills and the capability to collaborate with the different functions of the plant
- You have strong leadership skills: proactivity, drive, communication skills, ability to influence, high level of energy and sense of responsibility.
- You have the ability to manage stress and workload.
- You are a master of the IT tools / Microsoft Office package.
- You are results-oriented pragmatic and with a customer-centric approach.
- You can work in Spanish (good knowledge), English (excellent), French is desired and German a plus.
What you can expect from your selection process
Interview with HR, the Customer Success Leader in Spain and Customer Success Directo
Based in: Spain, Sant Gregori (Girona)
What We Do
From the very beginning, our Group has been immersed in the world of specialty papers, captivated by their unrivaled performance and mesmerizing aesthetics.
Today, Fedrigoni has become synonymous with excellence in premium papers, catering to packaging, labels, graphics, art & drawing, publishing, printing, RFID and the self-adhesive materials market. With an unwavering commitment to innovation, we have ceaselessly pushed the boundaries, infusing our craft with cutting-edge technology and honing our expertise.
These efforts have propelled us to offer our solutions across the globe, reaching every corner of creativity.
We operate under the ethos of "Making Progress," embodying a genuine commitment to daily improvement. By rethinking our practices and collaborating with the entire ecosystem in which we operate, we strive for genuine sustainability.
At Fedrigoni, every day, we do our best to be the first choice for brands, printers, designers, converters. We make materials the source of creative possibilities to brands everywhere. #elevatingcreativity.
