Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
Key Responsibilities- Build and maintain strong relationships with assigned customers
- Drive customer adoption and usage of Infobip products and solutions
- Understand customer business goals and provide strategic recommendations
- Manage customer onboarding, account setup, and platform maintenance
- Monitor customer health metrics and proactively identify risks
- Coordinate with Sales, Support, Solution Engineering, Product, and Operations teams
- Support upsell and cross-sell opportunities within existing accounts
- Conduct regular business reviews, product demos, and training sessions
- Handle customer escalations and ensure timely issue resolution
- Maintain accurate account information and activity updates in CRM systems
- Analyze traffic, usage, and performance data to improve customer outcomes
- Ensure customer retention, renewal, and satisfaction KPIs are achieved
- Bachelor’s degree in Business, IT, Telecommunications, Computer Science, or related field
- 3–5 years of experience in Customer Success, Account Management, SaaS, CPaaS, Telecom, or B2B technology industries
- Strong customer-facing and stakeholder management skills
- Experience managing enterprise or mid-market clients
- Good understanding of SaaS solutions and customer lifecycle management
- Strong analytical, communication, and problem-solving skills
- Ability to manage multiple stakeholders and cross-functional coordination
- Experience with CRM tools such as Salesforce is preferred
- Fluent English communication skills required; additional languages are a plus
- Build and maintain strong relationships with assigned customers
- Drive customer adoption and usage of Infobip products and solutions
- Understand customer business goals and provide strategic recommendations
- Manage customer onboarding, account setup, and platform maintenance
- Monitor customer health metrics and proactively identify risks
- Coordinate with Sales, Support, Solution Engineering, Product, and Operations teams
- Support upsell and cross-sell opportunities within existing accounts
- Conduct regular business reviews, product demos, and training sessions
- Handle customer escalations and ensure timely issue resolution
- Maintain accurate account information and activity updates in CRM systems
- Analyze traffic, usage, and performance data to improve customer outcomes
- Ensure customer retention, renewal, and satisfaction KPIs are achieved
- Bachelor’s degree in Business, IT, Telecommunications, Computer Science, or related field
- 3–5 years of experience in Customer Success, Account Management, SaaS, CPaaS, Telecom, or B2B technology industries
- Strong customer-facing and stakeholder management skills
- Experience managing enterprise or mid-market clients
- Good understanding of SaaS solutions and customer lifecycle management
- Strong analytical, communication, and problem-solving skills
- Ability to manage multiple stakeholders and cross-functional coordination
- Experience with CRM tools such as Salesforce is preferred
- Fluent English communication skills required; additional languages are a plus
Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-EK1Skills Required
- Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or related
- Min. 5 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations
- Customer retention and growth experience
- Experience in Dealing & Presenting to C-Level
- Excellent written and verbal communication skills in English
Infobip Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Infobip and has not been reviewed or approved by Infobip.
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Fair & Transparent Compensation — Pay is positioned as aligned to experience and industry standards, supported by regular compensation reviews and a stated equal-pay approach. Clear salary ranges are presented for certain roles, improving comparability for candidates.
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Equity Value & Accessibility — Equity participation is positioned as broadly available through an employee share ownership plan with eligibility from day one. Company-wide enrollment signals that ownership is intended to be a standard component of total rewards rather than a niche perk.
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Leave & Time Off Breadth — Time off is portrayed as relatively robust, including sizable vacation, sick time, holidays, and additional leave tied to life events. Extra paid time such as volunteering and recognition days adds breadth beyond baseline PTO.
Infobip Insights
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage. Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future. Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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